Open to opportunities

Damilola Mayowa

@damilolamayowa

Message

Customer Service Lead with 7+ years resolving complaints, processing orders, and improving first-contact resolution.

Nigeria

Message

What I'm looking for

I’m looking for a fully remote, customer-focused role where I can resolve inquiries end-to-end, reduce repeat contact, and use strong CRM discipline and product knowledge to improve satisfaction and operational turnaround.

I’m a Customer Service Representative and Customer Service Lead with 7+ years of experience responding to customer inquiries via phone, email, and chat. I resolve complaints, process orders and service requests, and keep accurate CRM records to ensure customer issues are fully closed and reliable for the team.

In my current role, I achieve consistent 90%+ first-contact resolution across 80+ daily interactions by using active listening, structured problem-solving, and clear escalation judgment. I also improve operations by cutting repeat contacts by 30% and reducing administrative turnaround time by 30% through real-time HubSpot and Zoho CRM documentation, while leveraging strong product and policy knowledge to increase client value by 20%.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Lead / Admin

Current

Iloshe Properties & Investment Limited

Jun 2018 - Present (8 years 1 month)

Customer Service Lead and Administrative & Operations Officer providing first-contact resolution for 80+ daily customer inquiries via phone, email, and chat. Maintains real-time CRM records in HubSpot and Zoho, processes orders/service requests, escalates complex cases, and achieved 90%+ first-contact resolution and a 30% reduction in repeat contacts.

Customer Service Officer

Cakes & Cream

Feb 2017 - May 2018 (1 year 3 months)

Customer Service Officer handling high volumes of customer inquiries via phone, email, and walk-in channels. Resolved complaints and service requests on first contact, maintained accurate interaction records, followed up to verify full resolution, and reduced repeat contacts by 30%.

Email Complaint Resolution First Contact Resolutions Active Listening Empathy CRM Documentation Record Keeping Product Service Policy Guidance Issue Resolution Walk Ins

NYSC Placement Educator

Haske Standard Academy

Apr 2017 - Mar 2018 (11 months)

Educator (NYSC placement) communicating clearly and patiently with stakeholders while building active listening and empathy. Managed complex documentation and multi-stakeholder coordination independently to support accurate delivery and follow-through.

Active Listening Empathy Stakeholder Management Documentation Management