Akinboyewa Temiloluwa

I’m a Customer Support & Administrative professional with hands-on experience managing customer inquiries and supporting stakeholders in a fast-paced environment. I’m skilled in relationship management, proactive problem solving, and keeping high levels of customer satisfaction through empathy and active listening.

In my Front Desk & Customer Relations Officer (NYSC) role, I served as the primary point of contact for a school community of 600+ students and 150+ staff, handling in-person, email, and phone inquiries professionally. I managed high-volume stakeholder engagement by interacting with an average of 50 parents and visitors daily, resolving complaints and delivering real-time information.

I coordinated school-wide communication channels, supported front desk operations, and helped maintain a safe, organized reception environment through front-of-house security and visitor access control. I also streamlined front desk processes, reducing visitor waiting time by 20%, and I’m currently building toward Virtual Assistant work by completing a certification focused on professional communication and digital productivity.