Unique Okpets
@uniqueokpets
Customer Support Associate with 3+ years resolving high-volume inquiries.
NigeriaWhat I'm looking for
I’m a customer-focused Customer Support Associate with 3+ years of experience handling high-volume inquiries, resolving complaints, and building strong client relationships across institutional and business settings in Nigeria. I currently serve as a Customer Service Representative at a 5,000-student university, resolving stakeholder queries and correspondence while maintaining a centralised database of 5,000+ records with zero data integrity incidents.
I’ve improved outcomes through structured processes—introducing a query-response protocol that delivered a measured 25% improvement in stakeholder satisfaction scores, and previously handling up to 65 inquiries daily at an electrical enterprise, improving customer retention by 12% through proactive follow-up. I’m certified in Customer Relationship Management (CRM) and work comfortably across remote collaboration tools like Zoom, Teams, Google Workspace, and Outlook.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Western Delta University
Jul 2024 - Present (2 years)
Serve as a key contact for students, staff, and external stakeholders, resolving queries and correspondence for a 5,000-student institution. Implemented a structured query-response protocol that improved stakeholder satisfaction by 25% and manages admissions inquiries for 500+ new students per cycle.
Business Studies Tutor (NYSC)
Command Secondary School
Jan 2021 - Nov 2021 (10 months)
Taught Business Studies to classes of 40+ students by communicating complex topics clearly, contributing to a 10% average improvement in examination performance. Handled day-to-day questions from students and parents with patience and clear communication under high interaction volume.
Client Services Coordinator
Omax Swiss Events & More
Jan 2020 - Nov 2020 (10 months)
Managed client bookings, contracts, and correspondence for 25+ major events as the primary point of contact. Supervised teams of up to 10 staff per project and maintained audit-ready records with zero compliance issues.
Customer Service Representative
Kedaf Electrical Enterprises
Feb 2016 - Dec 2016 (10 months)
Handled an average of 65 customer inquiries daily, managing product documentation, complaint resolution, and sales reporting with no escalation backlogs. Increased customer retention by 12% in 10 months through structured follow-up and proactive relationship management.
Education
Degrees, certifications, and relevant coursework
Western Delta University
Master of Science (MSc), Business Administration
Pursuing an MSc in Business Administration at Western Delta University.
Western Delta University
Bachelor of Science (BSc), Business Administration
Completed a BSc in Business Administration at Western Delta University.
Delta State Polytechnic, Ogwashi-Uku
Higher National Diploma (HND), Business Administration & Management
Completed an HND in Business Administration & Management at Delta State Polytechnic, Ogwashi-Uku.
Delta State Polytechnic, Ogwashi-Uku
Ordinary National Diploma (OND), Business Administration & Management
Completed an OND in Business Administration & Management at Delta State Polytechnic, Ogwashi-Uku.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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