Mikhail S

Handle inbound customer inquiries via phone, chat, and email, diagnose issues using defined procedures, and relay feedback to improve support processes and reduce customer effort.

Managed inventory, invoicing, order placement, and team scheduling while producing management reports and leveraging operational data for strategic decisions to improve store performance.

Coordinated shift scheduling, cost control, and daily operations to improve efficiency and support store management functions.

Provided remote technical support for hardware and software, including printer setup and configuration, and trained users on design software such as Adobe Photoshop and Illustrator.

Managed product knowledge and order processing while delivering customer service and supporting sales operations.

Provided email-based customer support, ensuring accurate information delivery and troubleshooting minor technical issues to maintain service quality.

Coursework toward CCNA with expected completion in February 2026.

Obtained CompTIA A+ certification issued July 17, 2024 (valid through July 17, 2027).

Completed Level 1 Graphic Design certification at HCIT in Montego Bay in 2023.

Completed high school diploma at Pebblebrook High School in 2010.

Attended Cornwall College from 2004 to 2006; completed secondary education coursework.

Certified Insurance Sales Agent credential awarded by the Financial Services Commission of Jamaica.