DDDANEIL DALEY
@daneildaley
Motivated tech support representative with a passion for customer service.
JamaicaWhat I'm looking for
I am a motivated and customer-focused individual with extensive experience in customer support and technical troubleshooting. My background includes providing technical support for customers, where I troubleshoot network and connectivity issues effectively. I possess a strong desire to assist others with technical issues, which has driven my success in various customer service roles.
Throughout my career, I have honed my skills in problem-solving and communication, ensuring that I can resolve issues quickly and efficiently. My experience includes working with high-volume inbound calls and managing customer inquiries regarding products and services. I have also acquired foundational web design skills, which complement my technical support abilities and enhance my capability to assist customers with a variety of technical challenges.
Experience
Work history, roles, and key accomplishments
Tech Support Representative
Iterum
Jan 2023 - Present (2 years 4 months)
Provide technical support for customers, troubleshooting network and connectivity issues. Focused on resolving technical problems efficiently and effectively.
Customer Service Representative
Hinduja Global Solutions
Jan 2020 - Jan 2022 (2 years)
Responded to customer inquiries regarding products and services, offering timely resolutions for billing and technical issues. Ensured customer satisfaction through effective communication.
Customer Service Representative
Sutherland Global
Jan 2018 - Jan 2019 (11 months)
Managed high-volume inbound calls, providing assistance with service-related questions and issues. Focused on delivering excellent customer service and support.
Education
Degrees, certifications, and relevant coursework
Vector Technology College
Certification in Web Design, Web Design
2016 - 2017
Acquired foundational web design skills, including HTML, CSS, and JavaScript, and developed responsive websites focusing on user experience and accessibility.
Norman Manley High School
High School Diploma, General Education
2009 - 2014
Activities and societies: Participated in various extracurricular activities and developed essential skills for future education.
Completed secondary education with a focus on foundational subjects, preparing for further studies and career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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