Christopher Clarke
@christopherclarke
Associate Analyst with exceptional customer and technical service skills
What I'm looking for
As a dedicated and energetic individual, I have developed a proven track record in using my technical capabilities to support teams in resolving complex matters. With experience in the field, I have honed my skills in troubleshooting hardware needs, paying attention to detail, and understanding client needs to foster great client relationships.
I have gained multiple skills that I am able to showcase in my Associate Analyst support, including strong written and verbal communication skills, patient problem-solving abilities, and critical thinking skills. I am highly dedicated and aim to meet the requirements of my role, and I enjoy interacting with new clients and adapting well in any environment.
I am always open to any chance that will broaden my circle and help me further my growth within my IT career. I look forward to working for your company and being a part of your team, no matter the location.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
ItelBPO Smart Solutions
Aug 2020 - Jul 2021 (11 months)
Worked in a timely and efficient manner to identify hardware and software solutions, handling troubleshooting, diagnosis, and resolutions, responsible for following enquires, complaints, and escalations within a timely manner.
Billing Specialist
Conduent
Jul 2018 - Jan 2020 (1 year 6 months)
Provided telephone and online customer support to new and existing customers, meticulously updated customer information on system when required and adhered to GDPR requirements on every call.
Technology/Technician
Unlimited Vacation Club
Jul 2022 - Present (2 years 11 months)
Built and maintained relationships with clients to close deals, utilized effective sales techniques and strategies to successfully close deals and meet or exceed sales quota.
Sales Representative
Center field
Jul 2015 - Aug 2017 (2 years 1 month)
Provided telephone and online customer support to new and current customers, de-escalated customer complaints whilst remaining calm and professional, exceeded sales quota by generating sales from inbound calls and following up potential customers to upgrade their service.
Education
Degrees, certifications, and relevant coursework
Christopher hasn't added their education
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