maurice taylor

I’m a results-driven Customer Support and IT Support professional with over 3 years of experience in high-volume, KPI-driven environments. I progressed from CSR1 to CSR2 by staying reliable, meeting SLA targets, and maintaining strong CSAT through clear communication and efficient issue resolution.

In my role, I troubleshoot desktop systems, software issues, and network connectivity problems for end users. I support wired network configurations, provide hands-on technical assistance, and help improve system reliability, uptime, and user productivity.

I bring a service-first mindset backed by tools like Zendesk, Salesforce, and Freshdesk, plus strengths in root cause analysis, escalation management, and teamwork. I’m English C2 Proficient and I’m ready to keep solving problems remotely while delivering consistently high-quality support.