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Jevaughnie TomlinsonJT
Open to opportunities

Jevaughnie Tomlinson

@jevaughnietomlinson

Customer Support Specialist with 6+ years delivering technical SaaS and e-commerce support.

Jamaica
Message

What I'm looking for

I seek an impactful customer-facing role in a collaborative, growth-oriented company where I can apply Tier 2 technical support, improve processes, mentor others, and drive customer satisfaction.

I am a customer-focused support specialist with over six years' experience in fast-paced SaaS and e-commerce environments, skilled at turning challenging interactions into positive outcomes through empathy and efficient troubleshooting.

My background includes Tier 2 technical support, consultative sales, high-volume queue management, and creating SOPs that improved team efficiency and retention; I consistently maintain strong response times and high CSAT scores.

I mentor and collaborate with cross-functional teams to log and resolve bugs, streamline processes, and drive results—seeking to leverage my customer-centric approach to increase satisfaction and operational performance.

Experience

Work history, roles, and key accomplishments

RS

Sales Lead Qualifier

Rent-To-Own Services

Dec 2022 - Mar 2023 (3 months)

Qualified leads achieving 60–70% warm transfer conversion and consistently met 75%+ of sales targets through effective qualification and handoffs.

Northern Caribbean University logoNU

Clerical Assistant Supervisor

Northern Caribbean University

Jan 2018 - Mar 2020 (2 years 2 months)

Supervised 100+ student registrations, delegated tasks to a team of 5+, and managed help desk support across multiple channels to maintain administrative operations.

Education

Degrees, certifications, and relevant coursework

EF Standard English Test (EFSET) logoE(

EF Standard English Test (EFSET)

EFSET Certification (C2 Proficient), English Proficiency

2025 - 2025

Grade: 83/100

Achieved EFSET English Certification at C2 Proficient level with a score of 83/100.

HT

Heart Trust/NSTA

Diploma in Business Administration, Business Administration

2019 - 2020

Completed a Diploma in Business Administration focused on business fundamentals and administrative practices.

Tech stack

Software and tools used professionally

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