Akeem Mardner
@akeemmardner
I resolve customer, technical, and account issues while delivering creative design and photography services.
JamaicaWhat I'm looking for
I've supported marketplace, telecommunications, financial services, and collections customers at Modsquad, Concentrix, Iterum Connections, Sutherland Global Services, Worldwide BPO & Call Centers, and First Global Bank. I resolve billing, technical, account, and repayment issues while maintaining accurate records, service quality, and customer satisfaction.
As an SME, I've guided colleagues through process knowledge and escalated issues. I also run freelance photography and graphic design services for events and small-business branding, managing client relationships from consultation to final delivery with Adobe Photoshop and Premiere Pro.
Experience
Work history, roles, and key accomplishments
T1 Technical Support Agent
Modsquad
Mar 2024 - Present (2 years 6 months)
Provided tier-1 user experience support for marketplace platform clients, resolving inquiries and troubleshooting issues within a fully remote, fast-paced environment. Collaborated with cross-functional teams to uphold service quality and customer satisfaction standards.
Education
Degrees, certifications, and relevant coursework
Heart Trust NTA NETVET Vocational Institute
Bachelor's Degree, Business Administration
2026 -
Pursuing a Bachelor's Degree in Business Administration.
University of the Commonwealth Caribbean
Associate Degree, Logistics Supply Chain and Management
2018 - 2021
Earned an Associate Degree in Logistics Supply Chain and Management.
University of the Commonwealth Caribbean Academy
Diploma/Certificate
2017 - 2018
Completed a Diploma/Certificate program.
Camperdown High School
High School Diploma, General Studies
2012 - 2017
Earned a High School Diploma with studies in Mathematics, English, and Information Technology.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Salary expectations
Job categories
Skills
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