Open to opportunities

Michelle Lawson

@michellelawson

Account Manager driving sales growth through customer retention, strategic relationship management, and deep industry knowledge.

United States

Message

What I'm looking for

I’m looking to grow in a customer-focused role where I can leverage my sales ability and agriculture knowledge to drive retention, expand accounts, and support projects that contribute to advancements in the agriculture industry.

I’m an Account Manager who combines strong sales execution with a focus on customer retention. At TK Elevator, I drove sales growth by exceeding goals by over 100%, expanded the client base through strategic relationship management, and built a capital planning portfolio to support customers with detailed information.

Previously at Republic Services, I cultivated long-term relationships using targeted communication, customized service and pricing solutions, and proactive customer engagement in Salesforce—achieving 90% retention as an Account Manager and maintaining a 94% retention rate as an Associate Account Manager. I manage full project lifecycles, support on-time execution, train new employees to reduce onboarding time, and bring a background in agriculture with coursework in farm and ranch management, accounting, and agricultural law.

Experience

Work history, roles, and key accomplishments

Current

Account Manager (Elevators)

Current

TK Elevator

Jan 2025 - Present (1 year 3 months)

Drove account growth across repair, service, and modernization portfolios, exceeding sales goals by over 100% while expanding the client base through strategic relationship management. Led customer retention initiatives and managed full project lifecycles to ensure on-time execution and high customer satisfaction.

Customer Retention Account Management Upselling Cross Selling Capitol Planning Relationship Management Sales Forecasting

Account Manager

Republic Services

Jul 2023 - Jan 2025 (1 year 6 months)

Strengthened customer relationships using targeted communication and delivered customized service and pricing solutions to improve customer profitability. Achieved a 90% retention rate through cross-functional collaboration and used Salesforce to proactively engage customers and increase account engagement.

Account Management Customer Retention Salesforce Pricing Customer Communications Contract Management Customer Engagement Upselling

Associate Account Manager

Republic Services

Nov 2022 - Jul 2023 (8 months)

Managed 30–100+ customer calls daily to resolve service needs and account inquiries, maintaining a 94% retention rate through proactive account and contract management. Partnered with operations, sales leadership, and billing to resolve issues and trained new employees to reduce onboarding time.

Customer Service Account Management Retention Management Salesforce Onboarding

Education

Degrees, certifications, and relevant coursework

University of Wyoming

Bachelor's degree in Agriculture, Agriculture

2019 - 2022

Activities and societies: Concentrations/clubs included Farm and Ranch Management, Wyoming Collegiate Cattle Association, and Food Science Club.

Earned a bachelor's degree in Agriculture from the University of Wyoming with a concentration in Farm and Ranch Management, including coursework in microeconomics, macroeconomics, agricultural law, accounting, and agricultural business marketing.