Looking for a job

Ashley Johnson

@ashleyjohnson1

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Experienced account manager specializing in client relations, operations, and revenue growth.

United States

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What I'm looking for

I seek a client-focused role where I can drive revenue, improve processes, and deepen client relationships in a collaborative culture.

I am an account management and client success professional with 11+ years of experience building strong client relationships, resolving escalated issues, and driving revenue through strategic prospecting and retention. I consistently manage full sales cycles, collaborate cross-functionally to improve processes, and maintain CRM data integrity while exceeding performance metrics.

My background spans logistics, financial services, and insurance — where I negotiated rates, advised retirement clients, processed high-volume transactions, and supported business development. I bring a solutions-oriented approach, strong communication skills, and a track record of improving client satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Account Executive

Express Logistics

Aug 2025 - Jan 2026 (5 months)

Generated new revenue through outbound prospecting and managed full sales cycle, negotiated freight rates to meet margin and capacity goals, and collaborated with operations to ensure on-time delivery.

Sales Prospecting Account Management Customer Retention CRM Cross Functional Collaboration Operations Coordination

Senior Account Manager

Innovation Refunds

Sep 2024 - Oct 2024 (1 month)

Served as primary contact for escalated client concerns, built strong client relationships to improve satisfaction and resolved complex issues via cross-functional collaboration.

Account Management Relationship Building Cross Functional Collaboration Customer Satisfaction CRM

Client Success Champion

Innovation Refunds

Jul 2022 - Sep 2024 (2 years 2 months)

Facilitated operations processing and client communication, maintained HubSpot CRM data integrity, contributed to process improvements, and consistently exceeded performance metrics.

Client Success Operations HubSpot Data Integrity Process Improvement Client Communication Documentation Management Performance Metrics

New Business Specialist

Sammons Financial

Jun 2020 - Nov 2020 (5 months)

Identified agent needs to increase sales opportunities, resolved agent and client policy inquiries, processed premiums accurately, and managed high-volume calls in a fast-paced environment.

Policy Inquiry Resolution Customer Service Sales Support

Account Coordinator

Housby Mack

Aug 2019 - Jun 2020 (10 months)

Prepared consignor contracts and documentation, coordinated inspection photos and specifications, supported sales communications, and resolved post-sale issues while compiling sales reports.

Documentation Sales Support Inspection Coordination Reporting Client Communication Logistics Support

Business Development

American Equity

May 2013 - Aug 2019 (6 years 3 months)

Supported advisors with case design and product guidance, prepared illustrations and application packets, conducted outbound campaigns, and handled 100+ inbound calls daily.

Business Development Case Design Campaigns Product Guidance

Retirement Specialist

Principal Financial Group

Advised retirement account holders on investment allocations, processed trades and withdrawals, handled 30–60 calls daily while meeting performance metrics, and mentored new hires.

Retirement Planning Trade Processing Call Center Operations Mentoring & Compliance Client Relationship Management Financial Products