Travis Cicalese

I am a dedicated Account Manager with over five years of experience in customer service and sales, focused on building strong client relationships and ensuring high customer retention. I leverage clear communication and empathy to guide clients through product trials and post-sale support.

At hear.com I handled warm and cold leads across phone, video, text, and email, managed 45-day device trials, and performed follow-ups to resolve concerns—contributing to improved satisfaction and retention. Previously, as a Sales Representative at Choice Home Warranty, I drove outbound outreach, tailored sales pitches, and maintained CRM records to convert prospects.

I hold an Associate Degree in Business Management and am proficient with CRM systems (Salesforce). I work well independently and collaboratively, and I seek opportunities where I can apply my client-focused approach to help a team grow revenue and strengthen customer loyalty.