Open to opportunities

Kara Godawski

@karadavis1

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Seasoned Account Manager focused on client retention, post-sale success, and cross-functional delivery.

United States

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What I'm looking for

I am seeking an Account Manager role that offers stability, growth opportunities, and work-life balance, where I can drive retention and improve client experience.

I am a seasoned Account Manager with over 10 years of experience in client relationship management, retention, and post-sale support, consistently driving repeat business and long-term partnerships. I specialize in managing portfolios, serving as the primary post-sale contact, and guiding clients through planning, execution, and follow-up to ensure successful outcomes.

My approach is solutions-oriented and collaborative: I partner with operations, sales, and leadership to improve client experiences and internal workflows, contributing measurable efficiency and satisfaction gains. I have a strong track record of consultative selling, high conversion rates, and proactive client support.

I value stability, growth opportunities, and work-life balance, and I bring disciplined process adherence, accurate CRM management (Salesforce, Delphi), and a commitment to stakeholder communication and problem resolution to every role.

Experience

Work history, roles, and key accomplishments

Current

Sales Account Manager

Current

Topgolf

Nov 2020 - Present (5 years 7 months)

Managed and nurtured a portfolio of client accounts to drive renewals and long-term partnerships, improving client experience and internal workflows through cross-functional collaboration and process improvements.

Account Management Salesforce Cross Functional Collaboration Process Improvement

Sales Account Consultant

Topgolf

Jun 2018 - May 2020 (1 year 11 months)

Achieved a 90% average conversion rate on inbound leads using a consultative approach, built ongoing client relationships that drove repeat business and referrals, and supported retention through proactive follow-ups.

Consultative Selling Lead Conversion Client Relationship Management CRM Customer Retention Solutions Selling

Event Sales Admin

Topgolf

Jun 2016 - Jun 2018 (2 years)

Supported customer onboarding and qualified inbound leads, managed billing/contracts in CRM systems, and implemented process improvements to enhance execution and consistency.

Customer Onboarding Lead Qualification CRM Contract Management Process Improvement

Front Desk Supervisor

Eaglewood Resort & Spa

Feb 2014 - Jun 2016 (2 years 4 months)

Led front-desk operations contributing to a 92% customer service rating, implemented guest experience improvements, and managed accounts payable/receivable for accuracy and timeliness.

Team Leadership Accounts Payable Process Improvement Customer Satisfaction Time Management