Karim Shahin
@karimshahin
Account management and customer success leader driving retention, expansion, and service delivery.
United StatesWhat I'm looking for
I’m a Customer Success and Account Management professional with 7+ years of experience driving customer retention, revenue growth, account expansion, and service delivery across high-volume B2B and B2C environments. I focus on consultative account management—monitoring account health, supporting renewals, and resolving escalations to protect customer outcomes.
I consistently exceeded monthly sales quotas by 15–25% (110%+ of target) while maintaining 90%+ customer satisfaction across 200+ monthly customer interactions. In roles managing 250+ active accounts, I identified more than $150K in annual expansion opportunities, reduced churn by 22%, and improved first-contact resolution through proactive follow-up and service recovery.
I also bring enablement and leadership strength: I trained and onboarded 15+ new hires and led a team of 8–12 account executives through daily coaching, KPI reviews, and huddles. Known for maintaining accurate CRM/POS documentation and audit-ready records, I improve performance consistency while helping teams deliver measurable churn reduction and retention gains.
Experience
Work history, roles, and key accomplishments
Supported 40–50 corporate retail customers daily, resolving billing and service escalations with a 92% first-contact resolution rate and 4.8/5.0 customer satisfaction. Achieved 115% average sales attainment and 94% customer retention while maintaining 100% CRM/POS documentation accuracy.
Account Manager
Optimum / Altice USA
Jan 2023 - Jun 2025 (2 years 5 months)
Managed 250+ active accounts as the primary point of contact for onboarding, account maintenance, renewals, and expansion opportunities, identifying $150K+ in annual expansion potential. Reduced churn 22% through proactive risk management and service recovery, while averaging 112% quota and ~$85K monthly revenue with 91% retention and 4.7/5.0 CSAT.
Account Executive / Team Lead
Ibex Consulting Inc
Jan 2021 - Jan 2023 (2 years)
Led a team of 8–12 account executives supporting 1,200+ telecom customer accounts through daily coaching, KPI reviews, and huddles to achieve 108% of quarterly targets. Recruited and onboarded 15+ new hires, improving ramp-up from 8 weeks to 5 weeks, and maintained 93% service quality while handling 20+ weekly escalations.
Entry-Level Account Executive
David Gabriel Enterprise Inc
Jan 2021 - Present (5 years 3 months)
Conducted 60–80 B2B outreach calls daily and follow-up campaigns, converting 18% of leads and advancing 45+ opportunities monthly through the sales pipeline. Closed 12–15 deals monthly and supported 75+ active accounts with 92% satisfaction and 35% repeat business rate.
Education
Degrees, certifications, and relevant coursework
Newcomers High School
High School Diploma, High School
Earned a High School Diploma from Newcomers High School.
Apex Technical School
ASE-Certified Automotive Service & Repair Program, Automotive Service & Repair
Completed an ASE-Certified Automotive Service & Repair Program (900 hours) at Apex Technical School in March 2025.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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