Michelle Gaskins - Customer Care Project Specialist - Girl's Scouts of America | Himalayas
MG
Open to opportunities

Michelle Gaskins

@michellegaskins

Compassionate patient advocate with 5+ years in healthcare services.

United States
Message

What I'm looking for

I seek a role in a supportive environment that values patient care and offers opportunities for professional growth.

I am a compassionate and detail-oriented patient advocate with over five years of experience in customer-facing roles within high-volume healthcare settings. My expertise lies in managing sensitive information and client interactions, ensuring that every individual receives the care and attention they deserve. I am adept at addressing objections with empathy and facilitating smooth administrative processes, which has allowed me to guide individuals through complex decisions with curiosity, patience, and purpose.

In my current role as a Customer Care Project Specialist with the Girl Scouts of America, I have successfully increased customer retention by 20% and achieved a 97% customer satisfaction rating. My analytical skills have enabled me to identify trends and improve outreach, resulting in a significant sales increase. I thrive in collaborative environments, working closely with multidisciplinary teams to ensure timely access to services for families.

Throughout my career, I have developed a strong foundation in crisis de-escalation, conflict resolution, and relationship building. I am committed to continuous improvement and am always looking for ways to enhance operational efficiency while maintaining a patient-focused approach. My goal is to leverage my skills and experience to make a meaningful impact in the healthcare industry.

Experience

Work history, roles, and key accomplishments

GA
Current

Customer Care Project Specialist

Girl's Scouts of America

Nov 2024 - Present (8 months)

Handled membership enrollment and increased customer retention by 20%. Managed projects, analyzed costs and data using spreadsheets to track sales, and provided customer support via phone, email, and chat. Collaborated across departments using CRM to ensure timely access to services, resulting in a 97% customer satisfaction rating.

AM

Call Receiver

AMR

May 2022 - Jan 2025 (2 years 8 months)

Handled administrative duties and coordinated medical transportation for over 500 patients monthly. Verified insurance eligibility, analyzed prior authorizations, and educated patients on insurance details. Successfully handled transportation requests for over 600+ monthly emergent and non-emergent calls, many involving critical care and mental health crisis.

Education

Degrees, certifications, and relevant coursework

Post University logoPU

Post University

Bachelor of Science, Legal Studies

Completed a Bachelor of Science degree in Legal Studies. Gained knowledge in legal principles and practices relevant to various fields.

Tech stack

Software and tools used professionally

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