AKAnslee Kackritz
@ansleekackritz
Dependable customer service professional with extensive healthcare experience.
United StatesWhat I'm looking for
I am a dependable and accountable worker with fourteen years of experience in customer service, including five years in a medical facility. I pride myself on being a solid team player with an upbeat and positive attitude, always striving to be the best I can be. My exceptional written and verbal communication skills have been key in my roles, allowing me to effectively interact with patients and colleagues alike.
Throughout my career, I have developed strong organizational skills and a courteous demeanor, which have contributed to my success in providing superb customer service. My experience includes working in high-volume clinics, where I ensured that patients received the highest quality of care while adhering to HIPAA guidelines. I am always eager to learn new skills and expand my knowledge, particularly in medical terminology and healthcare operations.
Experience
Work history, roles, and key accomplishments
Appeal and Grievance Coordinator
Aetna Better Health of Virginia
Aug 2022 - Present (2 years 11 months)
Managed assignments including data entry and referrals to other departments, ensuring all tasks were completed according to management directives. Handled member and provider grievances, as well as expedited and standard appeals, adhering to NCQA standards.
Rep I- Patient Assistance
CVS-Coram
Jun 2021 - Present (4 years 1 month)
Initiated the intake process for new patients by receiving referrals via fax or email. Ensured efficient and precise data entry of insurance and patient information to facilitate timely therapy initiation.
Administrative Front Office Staff
Advanced Dermatology and Cosmetics
Jun 2015 - Present (10 years 1 month)
Worked with patients face-to-face in a high-volume clinic, ensuring timely needs fulfillment and high-quality care. Managed patient check-ins/outs, insurance verification, billing inquiries, and chart management while adhering to HIPAA guidelines.
Cashier and Customer Service Associate
Publix
Aug 2006 - Present (18 years 11 months)
Provided premier and positive customer service, handling cash and other forms of tender. Resolved customer issues and answered questions promptly, maintaining a clean and safe work environment.
Education
Degrees, certifications, and relevant coursework
George Jenkins High School
High School Diploma, General Studies
Completed high school education at George Jenkins High School, earning a High School Diploma in 2008. This foundational education provided essential skills for future career development.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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