Anslee KackritzAK
Open to opportunities

Anslee Kackritz

@ansleekackritz

Dependable customer service professional with extensive healthcare experience.

United States
Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in the healthcare sector.

I am a dependable and accountable worker with fourteen years of experience in customer service, including five years in a medical facility. I pride myself on being a solid team player with an upbeat and positive attitude, always striving to be the best I can be. My exceptional written and verbal communication skills have been key in my roles, allowing me to effectively interact with patients and colleagues alike.

Throughout my career, I have developed strong organizational skills and a courteous demeanor, which have contributed to my success in providing superb customer service. My experience includes working in high-volume clinics, where I ensured that patients received the highest quality of care while adhering to HIPAA guidelines. I am always eager to learn new skills and expand my knowledge, particularly in medical terminology and healthcare operations.

Experience

Work history, roles, and key accomplishments

AV
Current

Appeal and Grievance Coordinator

Aetna Better Health of Virginia

Aug 2022 - Present (2 years 11 months)

Managed assignments including data entry and referrals to other departments, ensuring all tasks were completed according to management directives. Handled member and provider grievances, as well as expedited and standard appeals, adhering to NCQA standards.

AC

Administrative Front Office Staff

Advanced Dermatology and Cosmetics

Jun 2015 - Present (10 years 1 month)

Worked with patients face-to-face in a high-volume clinic, ensuring timely needs fulfillment and high-quality care. Managed patient check-ins/outs, insurance verification, billing inquiries, and chart management while adhering to HIPAA guidelines.

PU

Cashier and Customer Service Associate

Publix

Aug 2006 - Present (18 years 11 months)

Provided premier and positive customer service, handling cash and other forms of tender. Resolved customer issues and answered questions promptly, maintaining a clean and safe work environment.

Education

Degrees, certifications, and relevant coursework

GS

George Jenkins High School

High School Diploma, General Studies

Completed high school education at George Jenkins High School, earning a High School Diploma in 2008. This foundational education provided essential skills for future career development.

Tech stack

Software and tools used professionally

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Anslee Kackritz - Appeal and Grievance Coordinator - Aetna Better Health of Virginia | Himalayas