Open to opportunities

D'Shad Harrison

@dshadharrison

I am a customer service specialist with 6+ years delivering empathetic, efficient support across healthcare, retail, and hospitality.

United States

Message

What I'm looking for

I'm seeking a remote customer support role in a collaborative, patient-focused team where I can apply my healthcare, scheduling, and admin skills while growing into broader responsibilities.

I am a detail-oriented, adaptable customer service specialist with 6+ years of experience across healthcare, hospitality, retail, and nonprofit sectors.

At Roseville Pediatrics I manage patient check-in/check-out and scheduling, coordinate with triage nurses, and ensure accurate processing of DME, prescriptions, referrals, and documentation while participating in Shared Governance to improve office operations.

Previously I supported high-volume retail and hospitality environments handling front-end operations, data integrity, reservations using Opera, inventory scanning, payment processing, and project-based administrative support for events and construction coordination.

I remain calm and solutions-focused under pressure, de-escalate effectively, and am digitally fluent and remote-ready. I am seeking a remote customer support role where I can bring empathy, initiative, and strong cross-department coordination to a new team.

Experience

Work history, roles, and key accomplishments

Management Analyst Intern

Delaware Psychiatric Center

Jun 2018 - Aug 2019 (1 year 2 months)

Organized and analyzed sensitive documentation for treatment and court teams to support psychiatric evaluations and care coordination. Trained in MANDT and confidentiality protocols to maintain patient safety and compliance.

Document Management Data Analysis Confidentiality MANDT Clinical Coordination Reporting

Administrative Assistant (Event Support)

Delta Sigma Theta Sorority Inc.

Jan 2015 - Jan 2019 (4 years)

Coordinated charitable and health outreach events remotely, managing logistics, sponsor relations, and documentation. Maintained project records and communications using Microsoft Office to support successful event delivery.

Event Coordination Logistics Management Microsoft Office Remote Collaboration Volunteer coordination Scheduling