Kenyatta Williams
@kenyattawilliams
Dedicated customer service advocate with strong communication skills.
United StatesWhat I'm looking for
I am a fast learner with a proven track record of success in customer service. My core values drive my work ethic, and I pride myself on being an excellent communicator. Throughout my career, I have developed a reputation for being a problem-solver and an effective communicator, with a keen eye for detail and the ability to work under pressure.
Currently, I serve as a Customer Service Advocate at United Healthcare, where I help resolve issues and inquiries, troubleshoot tech problems, and build strategies to improve the overall customer experience. My previous experience at Alorica further honed my skills as the first point of contact for customers, allowing me to address their questions and resolve any issues efficiently.
Before my customer service roles, I worked as a Medical Assistant in various healthcare settings, where I gained valuable experience in patient care and communication. This background has equipped me with a unique perspective on customer service, enabling me to advocate for customers effectively.
Experience
Work history, roles, and key accomplishments
Customer Service Advocate
United Healthcare
Sep 2022 - Present (2 years 9 months)
Resolved customer issues and inquiries, troubleshooted technical problems, and handled complaints. Developed strategies to improve overall customer experience and foster loyalty.
Customer Service
Alorica
Aug 2021 - Present (3 years 10 months)
Served as the first point of contact for customer inquiries and issues regarding products and services. Responsibilities included answering inbound calls, addressing product questions, and processing payments or returns.
Medical Assistant
USA Health Gastroenterology
Feb 2018 - Present (7 years 4 months)
Interviewed patients and accurately recorded their medical history. Assisted physicians with patient examinations and administered injections or medications as directed and permitted by state law.
Medical Assistant Labor and Delivery ER
USA Children and Women Hospital
May 2015 - Present (10 years 1 month)
Conducted patient interviews and documented medical histories. Measured vital signs, assisted physicians with examinations, and administered injections or medications as directed.
Medical Assistant
USA Stanton Rd Clinic
Jan 2012 - Present (13 years 5 months)
Interviewed patients and recorded their medical history, measured vital signs, and assisted physicians with examinations. Administered injections or medications as directed by physicians and state law.
Education
Degrees, certifications, and relevant coursework
FCFortis College
Medical Assistant, Nursing
Completed coursework in nursing with a focus on medical assisting. Gained foundational knowledge and skills relevant to healthcare support roles.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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