Andrea B
@cbuchanon
Experienced professional with expertise in patient health information and medical records.
What I'm looking for
As a dedicated and detail-oriented professional, I have honed my skills in handling confidential patient health information and medical records. With a strong background in communication studies and psychology, I excel in team environments and thrive in fast-paced settings. My proficiency in a range of software tools, including Microsoft Office, Google Suite, and Zendesk, enables me to efficiently manage tasks and provide exceptional customer service.
Throughout my professional experience, I have demonstrated my ability to work independently and as part of a team, adapting to new challenges and assignments with ease. My strong analytical and problem-solving skills allow me to identify gaps in care and develop effective solutions. I am committed to ongoing self-development and am excited to explore new opportunities that align with my skills and interests.
With a strong foundation in customer service and client experience, I am confident in my ability to provide exceptional support to patients and clients. My experience in training and development has equipped me with the skills to design and implement effective training programs, ensuring that teams are well-equipped to succeed.
Experience
Work history, roles, and key accomplishments
Care Navigator
Optum/United Healthcare
Jan 2023 - Present (2 years 5 months)
Educated members on star gaps, assisted with scheduling provider and house-call appointments, and performed as a liaison between members and social workers to provide community resources.
Customer Service Representative
Symetra
Jan 2023 - Aug 2023 (7 months)
Answered inbound calls, resolved customer inquiries, and calculated interest percentages. Managed customer financial investment accounts and filed forms for account holders.
Patient Access Representative
Robert Wood Johnson Hospital
Jan 2019 - Jan 2022 (3 years)
Registered and communicated patient information to medical staff. Verified accurate insurance information to prepare billing statements.
Receptionist
H&R Block
Jan 2019 - Mar 2021 (2 years 2 months)
Scheduled and maintained Tax Professional's calendars. Uploaded and filed confidential client information.
Certified Trainer/Food Server
Cheesecake Factory
Jan 2018 - Jan 2020 (2 years)
Ensured orders were processed quickly to provide high-quality service. Exhibited knowledge of all menu items to provide details to guests.
Education
Degrees, certifications, and relevant coursework
Andrea hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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