Tashowna Ausler

Answered incoming calls in an efficient and courteous manner while maintaining current knowledge of billing practices. Met key performance metrics including calls handled, average handle time, and productivity.

Assisted customers in opening accounts and provided up-to-date information on current interest rates. Processed various customer requests including transfers, personal and official checks, and debit card orders.

Enhanced customer satisfaction by proactively anticipating needs and consistently delivering expert support. Certified recipients for continued benefits through routine interviews.

Executed a variety of administrative tasks including managing incoming calls, making outgoing calls, processing customer transactions, and maintaining detailed records. Prepared itemized statements and invoices with precision for services rendered.

Advocated for patients and families experiencing food insecurities by identifying and addressing root causes, ensuring their needs were met. Conducted research on policy changes, stayed informed of updates, and served as the primary contact for families needing assistance.