Mercyline Melody

I’m a reliable, detail-oriented Virtual Assistant with 2 years of experience supporting executives and entrepreneurs, plus 1.5 years in e-commerce customer support. I bring a proactive, highly organized approach to managing multiple priorities while staying accurate and professional.

In my recent remote role, I handled executive calendars, email and inbox management, and client communications across email, phone, and messaging platforms. I coordinated meetings with agendas and documented action items, arranged business travel, and supported project management by tracking tasks, deadlines, and team progress.

I also owned CRM records and lead follow-up, built reporting using Microsoft Excel and Google Sheets, and maintained digital filing systems for confidential records. Alongside this, I supported bookkeeping tasks and real estate operations, and I previously provided Shopify customer support—processing orders and returns, resolving shipping and delivery issues, and maintaining strong customer satisfaction with accurate ticket documentation.