Open to opportunities

Lynn Kathiari

@lynnkathiari

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Highly organized Virtual Assistant with a focus on customer support.

Kenya

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

As a dedicated Virtual Assistant with two years of experience, I excel in providing exceptional customer support remotely. My journey has been marked by a commitment to resolving customer inquiries and issues with empathy and efficiency. I take pride in maintaining high satisfaction levels through timely communication and effective problem-solving.

In my current role as a Virtual Customer Support Assistant, I manage over 50 customer interactions daily, achieving a customer satisfaction score exceeding 90%. My experience includes utilizing CRM tools like Zendesk and Freshdesk to streamline operations and enhance service delivery. I am passionate about continuous improvement and have contributed to creating resources that boost support efficiency.

Experience

Work history, roles, and key accomplishments

Current

Virtual Customer Support Assistant

Current

Freelance

Jan 2023 - Present (2 years 6 months)

Delivered personalized assistance to an average of 50+ customers per day across email and live chat. Resolved product and order-related issues with a 90%+ customer satisfaction score. Managed ticketing systems using Zendesk and Freshdesk, ensuring timely follow-up and resolution.

Zendesk Freshdesk Customer Service Live Chat Email Communication Ticketing Systems Customer Satisfaction Data Entry Remote Collaboration Time Management

Virtual Assistant Customer Support & Admin

ABC E-commerce Solutions

Jan 2022 - Dec 2022 (11 months)

Supported customer support operations for a Shopify-based e-commerce brand. Responded to inquiries via email and chat, reducing average response time by 30%. Processed orders, updated customer information, and handled payment issues.

Shopify Google Workspace Trello Email Support Chat Support Order Processing Customer Information Handling Payment Processing FAQ Creation Canned Responses

Education

Degrees, certifications, and relevant coursework

[Your Institution Name]

Diploma, Business Administration

Completed a Diploma in Business Administration, gaining foundational knowledge in business operations and management principles. This program equipped me with essential skills for administrative and customer support roles.

Coursera

Certification, Customer Service Fundamentals

Completed the Customer Service Fundamentals certification through Coursera in 2023. This course enhanced my understanding of best practices in customer interaction and support.

Udemy

Certification, Virtual Assistant

Completed the Virtual Assistant Bootcamp through Udemy in 2022. This bootcamp provided practical skills and strategies for effective virtual assistance and remote work.