Open to opportunities

TRACEY SINZORE

@traceysinzore

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Experienced virtual assistant specializing in operations, logistics, and executive support.

Kenya

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What I'm looking for

I seek remote roles offering operational and executive support responsibilities, clear processes, collaborative culture, and opportunities to streamline workflows and scale customer operations.

I am a highly organized virtual assistant with over five years of progressive administrative, operational, and executive support experience for remote teams and international companies.

I have proven expertise in inbox and calendar management, scheduling, documentation, project coordination, and confidential information handling, and I consistently improve workflow efficiency and operational effectiveness.

My hands-on experience spans Shopify order processing, inventory management with Unleashed, customer support via Gorgias, and advanced reporting using Excel and Python — delivering measurable improvements like 20% higher customer satisfaction and reduced onboarding time by 60%.

I work independently in fast-paced remote environments, prioritize clear communication and process documentation, and bring a client-focused attitude to support scalable operations and executive needs.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Icebox Brands

Dec 2023 - Jun 2025 (1 year 6 months)

Managed high-volume customer and executive communications, processed Shopify orders and maintained inventory in Unleashed, improving customer satisfaction by 20% and reducing fulfillment discrepancies.

Gorgias Shopify Unleashed Google Workspace Inventory Management Customer Support order fulfillment Reporting

Warehouse Associate

One Acre Fund

Oct 2021 - Sep 2023 (1 year 11 months)

Maintained operational records with 98% accuracy, improved receiving workflows to reduce turnaround time by 30%, conducted QA checks and led monthly cycle counts to improve inventory visibility.

Inventory Management Cycle Counts Quality Assurance Documentation Excel Operations Coordination Reporting Logistics

Virtual Assistant (Part-Time)

IPC Group

Jul 2022 - Jul 2023 (1 year)

Provided remote executive and administrative support, managed inboxes and calendars to reduce response times by 15% and scheduling conflicts by 50%, and implemented a client onboarding process that cut onboarding time by 60%.

Google Workspace Calendar Management Trello Client Onboarding Reporting Slack

Delivery Supervisor

One Acre Fund

Dec 2020 - Sep 2021 (9 months)

Coordinated delivery schedules and routes, managed client communications and performance logs, and improved customer satisfaction through timely follow-ups and issue resolution.

Scheduling Client Communication Logistics Reporting Team Coordination Record keeping

Research Assistant

Tradecare Africa Limited

Sep 2019 - Oct 2020 (1 year 1 month)

Conducted data collection, verification and accurate digital entry, maintained organized project records and supported coordination of timelines and reporting requirements.

Data Collection Data Entry Research Documentation Excel Project Coordination Reporting

Education

Degrees, certifications, and relevant coursework

Moi University

Master of Science, Logistics and Supplies Management

2022 -

Pursuing a Master of Science in Logistics and Supplies Management with coursework and practical training in logistics, procurement, and supply chain management.