Cate Ngina
@catengina
I support remote teams with executive administration, CRM workflows, customer service, and e-commerce operations.
KenyaWhat I'm looking for
I've supported ALX Africa with remote administration, calendar and inbox management, customer inquiries, CRM records, reports, and social media scheduling.
At Urban Fresh, I managed product listings, inventory, orders, and storefront content across Shopify, WooCommerce, WordPress, Amazon, Jumia, Jiji, and Kilimall. I also maintained website content, supported platform troubleshooting, and collaborated with developers, designers, marketers, and vendors to improve digital workflows.
As an independent virtual assistant, I organize CRM records, coordinate appointments, follow up with contacts, and keep remote business operations moving.
Experience
Work history, roles, and key accomplishments
Independent Contractor – Virtual Assistant
Self-Employed
Jan 2026 - Present (7 months)
Provided virtual administrative support including CRM updates, appointment setting, email management, customer support, calendar management, follow-up, and tracking. Maintained organized CRM records and coordinated appointments.
Virtual Assistant & Customer Support
ALX Africa
Jan 2020 - Dec 2025 (5 years 11 months)
Provided remote administrative and virtual assistance, including calendar management, meeting scheduling, travel arrangements, email management, and inbox organization. Supported customers through email, chat, and phone by handling inquiries, complaints, support requests, orders, and refunds.
E-commerce & Platform Manager
Urban Fresh
Jan 2019 - Dec 2022 (3 years 11 months)
Managed and maintained e-commerce websites and digital platforms, including product listings, inventory updates, order processing, and tracking. Updated product catalogs across multiple platforms and performed CMS maintenance.
Education
Degrees, certifications, and relevant coursework
The East African University
Bachelor of Science, Computer Science and Information Technology
2015 - 2019
Pursued a Bachelor of Science in Computer Science and Information Technology, graduating on 31 July 2020.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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