Megan Meier
@meganmeier
Self-driven, empathetic and strategically-focused consulting professional
What I'm looking for
My career’s first years were spent teaching in a 3rd grade classroom, building patience, using my empathy, and fulfilling a childhood dream. Transitioning to the world of software training was relatively seamless, believe it or not. My skills fit perfectly into the world of SaaS, eventually building into a robust career through today.
As a seasoned SaaS and business success consultant, I leverage my expertise in leadership, project management, product training, and customer success to drive revenue growth and client satisfaction. With over 10 years of experience in the industry, I have developed a unique ability to connect the needs of individuals to the success of the whole.
Throughout my career, I have demonstrated my capabilities in multiple areas of expertise, including customer success, product training, and implementation, data analytics, and process execution. My passion for strategic planning, sales, and negotiation has enabled me to consistently deliver results and exceed expectations.
I am a driven and empathetic professional with a proven track record of success in high-value client engagements and revenue growth. I am committed to delivering exceptional service and driving business success through my expertise and passion for connecting the needs of individuals to the success of the whole.
For the last few years, I’ve spent time successfully starting a small side business and am ready to find an opportunity where my skills can positively impact a team and business.
Experience
Work history, roles, and key accomplishments
Director, Customer Success
Expert Institute
Aug 2021 - Sep 2022 (1 year 1 month)
Oversaw day-to-day operations of the Customer Success team, focusing on retention and renewal rates for key enterprise accounts. Managed a team of 25 representatives and customized data reporting dashboards to evaluate trends and process changes.
Manager, Customer Success
Expert Institute
Oct 2019 - Sep 2022 (2 years 11 months)
Managed a book of 70+ accounts, focusing on service adoption and renewals. Collaborated with various departments for product strategy and implemented training for new product releases.
Team Lead, Customer Success
Expert Institute
Jan 2019 - Oct 2019 (9 months)
Oversaw the Customer Success team, developing new processes and managing a personal book of business. Collaborated with senior leadership to enhance team strategies.
Senior Advisor
Zywave, Inc.
Jan 2018 - Jan 2019 (1 year)
Acted as an advisory resource for high revenue and complex strategy conversations, enhancing client experience and workflow efficiency through developed operations and procedures.
Team Lead – Implementation Consulting
Zywave, Inc.
Sep 2015 - Jan 2018 (2 years 4 months)
Led a team of Implementation Consultants, improving client onboarding processes and providing professional development through workshops.
Implementation Consultant
Zywave, Inc.
Jul 2014 - Sep 2015 (1 year 2 months)
Provided training and consulting services for SaaS products through strategic implementations, collaborating with various teams to onboard new clients.
Product Trainer
Zywave, Inc.
Jul 2012 - Jul 2014 (1 year 11 months)
Trained clients on SaaS product functionalities through various training formats, strategizing best practices and change management techniques.
3rd Grade Teacher
Institute of Technology & Academics
Aug 2009 - Jul 2012 (2 years 11 months)
Analyzed and prepared students for success through engaging lessons and technology integration, fostering confidence and insight.
Education
Degrees, certifications, and relevant coursework
Megan hasn't added their education
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