With over 6 years of experience in customer success, I have consistently delivered strategic value to customers through proactive engagement. I excel at retaining accounts and expanding ARR, boasting a 93% contract renewal rate. Notably, I've streamlined implementation and onboarding processes, reducing time by 35% to enhance customer satisfaction and product adoption.
At Mainstay, as an Enterprise Customer Success and Onboarding Manager, I executed product launches and implemented process improvements, resulting in a 35% reduction in customer onboarding time. I led the team during the Director search period, drove $500k+ in ARR growth, and optimized the HubSpot CRM to drive conversion of pilot contracts into yearly and multi-year contracts. At PowerSchool, as an Education Customer Success Consultant, I managed and scaled platform configurations for 30+ accounts, achieving a 90% contract renewal rate and driving over $1M ARR. I facilitated successful product implementation and delivered engaging training sessions for 200+ customers. As a Customer Success Manager at Anthology, I coached customers through onboarding and implementation, resulting in consistent year-over-year growth in ARR and a 93% contract renewal rate.
I hold a Bachelor of Arts in Interpersonal Communication from the University of Central Oklahoma and a Master of Arts in Higher Education Administration from Ball State University. I am certified in HRCI Human Resource Associate and have completed various training programs in workplace wellness, inclusive and ethical leadership, and employee experience design. In my volunteer and leadership roles, I have organized over 500 'Meetup' events, served as the Communications Chair for Buffalo Urban League Young Professionals, and been an Advisory Board Member for United Way.
