Customer Success roles such as CSM or Manager of CS, Customer Onboarding roles, and roles in the Employee Experience/Engagement space as well.
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Daviyion Johnson
@daviyionjohnson
Customer Success Leader | Driving Product Adoption & Growing $3M+ ARR Portfolios
United StatesWhat I'm looking for
My background includes 6+ years of Customer Success experience in driving product adoption and retention, with a strong track record of reducing onboarding time by 35% and achieving a 93% contract renewal rate.
In my most recent role, I managed a $3M+ ARR portfolio, where I drove efforts to ensure seamless customer experiences and account success. Additionally, as the founding Customer Success Manager in my prior position, I spearheaded the end-to-end customer experience for an AI-powered solution, overseeing everything from project kick-off to contract renewal, converting 6-month pilot contracts into annual & multi-year contracts.
Before pivoting into the Customer Success space, I worked in Higher Education and Community Development and also have experience building out Employee Experience/Engagement content and resources.
I am certified in HRCI Human Resource Associate and have completed various training programs in workplace wellness, inclusive and ethical leadership, and employee experience design. In my volunteer and leadership roles, I have organized over 500 'Meetup' events, served as the Communications Chair for Buffalo Urban League Young Professionals, and have been an Advisory Board Member for the United Way.
Experience
Work history, roles, and key accomplishments
MA
Enterprise Customer Success and Onboarding Manager
Mainstay
May 2021 - Jul 2023 (2 years 2 months)
Executed product launches and implemented process improvements, resulting in a 35% reduction in Customer onboarding time to boost customer adoption and engagement. Drove $500k+ in ARR growth with customers by utilizing upsell and account expansion strategies to maximize revenue potential. Enabled key stakeholders and C-suite leaders to make data-driven decisions through regular account business re
PO
Education Customer Success Consultant
PowerSchool
Feb 2020 - Dec 2020 (10 months)
Managed and scaled platform configurations for 30+ SMB and Enterprise accounts, continually improving client experiences and increasing product adoption rates. Partnered with Account Managers to achieve a 90% contract renewal rate and drive over $1M ARR. Designed and delivered engaging training sessions for 200+ customers, resulting in a reduction in customer complaints and increases in account re
AN
Customer Success Manager
Anthology
Jan 2017 - Jun 2019 (2 years 5 months)
Coached customers through the onboarding & implementation and product adoption, resulting in consistent year-over-year growth in Annual Recurring Revenue (ARR). Sustained a 93% contract renewal rate for a portfolio of 65+ customer accounts, providing training and guidance on company products to ensure success. Facilitated strategic planning sessions with key stakeholders developing a deeper unders
Education
Degrees, certifications, and relevant coursework
Daviyion hasn't added their education
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Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
115k-200k USD
Social media
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Skills
Account ManagementAsanaCanvaClient Relationship ManagementCoachingConsultingCustomer EngagementCustomer Relationship Management (CRM)Data InsightsDiversity Equity And InclusionEmployee EngagementGoogle SuiteHubSpotImplementationJiraMicrosoft Office SuiteOnboardingProject ManagementReportingSalesforceSaaSStrategic PlanningTrainingGmailMeetup
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