At BlastPoint, I manage enterprise SaaS portfolios worth more than $3M ARR, leading onboarding, executive business reviews, adoption, and renewal strategies that have delivered 95% retention.
As a Customer Success Team Manager, I coach three CSMs, oversee 35+ strategic accounts with a 100% renewal rate, and generated approximately $450K in expansion revenue. I also build customer-facing playbooks and use usage data and feedback to identify churn risks and growth opportunities early.
Previously at thinkLaw, I led customer success for a ~$2M portfolio of 200 mid-market and enterprise customers, achieving 90%+ NRR, 96% retention, and 184% YoY growth. I partner closely with Product, Engineering, Marketing, Sales, and Operations to turn customer feedback into stronger experiences and product outcomes.
