Alex Tooth

I’m a Customer Success Manager with 5+ years of B2B commercial experience, specializing in onboarding, adoption, and retention across mid-market and enterprise accounts. At Pragmatic Institute, I manage a 150+ account portfolio with 98% gross retention, and I reduced average time-to-value by ~20% by redesigning implementation processes around customer-specific outcomes.

In my current role, I own the full post-sale lifecycle for a 150+ account portfolio, aligning adoption of instructor-led and on-demand training with client business goals. I serve as the primary advocate across onboarding, enablement, QBRs, renewal, and expansion—using proactive health monitoring and just-in-time value delivery to maintain long-term value realization.

Previously, I partnered with enterprise product and engineering teams at Braincube on AI-driven POCs, building the technical depth and cross-functional fluency that mid-market customers need from a trusted advisor. I collaborate with product and sales to translate client feedback into roadmap inputs and tailored solutions, and I bring executive engagement through C-level QBRs and success planning for measurable outcomes.