Ashlee Tesser
@ashleetesser
Customer Success Manager driving adoption, retention, and revenue through data-driven engagement.
United StatesWhat I'm looking for
I am a Customer Success Manager with six years of experience integrating SaaS solutions across B2B and B2C environments, focused on building strong client relationships and improving product adoption. I combine product knowledge, project management, and data analytics to drive measurable results.
At PhotoStudy I led an Engagement Initiative that increased software usage by 30% in 90 days and consistently exceeded sales goals for four consecutive quarters, contributing to significant revenue growth and high retention rates.
I excel at onboarding, training, and cross-functional collaboration, improving onboarding processes, customer playbooks, and metrics tracking to boost satisfaction, reduce resolution time, and expand client portfolios.
Experience
Work history, roles, and key accomplishments
AEManaged 50+ client records in Salesforce improving data accuracy 35%, coordinated onboarding touchpoints to achieve 95% adherence, and reduced onboarding delays by 30%.
Business Development Representative
Logical Position
Sep 2024 - May 2025 (8 months)
Built and maintained a sales pipeline, achieved $10,000 in first-quarter sales and drove a 25% increase in lead conversions and up to 30% higher close rates through data-driven outreach.
Customer Success Manager
PhotoStudy
Feb 2023 - May 2024 (1 year 3 months)
Managed a portfolio of 80+ accounts worth over $300,000, increased retention to 90% and launched engagement campaigns that boosted product usage by 30% within 90 days.
Educator
TUSD
Aug 2021 - May 2022 (9 months)
Designed and implemented onboarding and training plans for 50+ learners, improving readiness and productivity by 50% and increasing program success rates by 20%.
Educator
NVVA
Aug 2017 - May 2019 (1 year 9 months)
Created onboarding programs that improved engagement and activation by 25% and guided 40 learners to a 98% satisfaction rate while reducing time-to-readiness by 30%.
Education
Degrees, certifications, and relevant coursework
URUniversity of Nevada, Reno
Bachelor of Science, Education
Completed a Bachelor of Science in Education with focus on instructional delivery, onboarding, and learner engagement.
LinkedIn Learning
Certificate, Customer Success
Completed Customer Success Manager and Onboarding Manager training courses focused on client onboarding, retention, and success strategies.
Client Success Club
Certificate, Customer Success
Completed Customer Success Manager training covering onboarding, account management, and customer engagement best practices.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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