Open to opportunities

medhavi verma

@medhaviverma

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Results-driven with a passion for customer-centric sales strategies and campaign planning

India

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What I'm looking for

Seeking a challenging role in a growing organization where I can utilize my skills and experience to drive growth and success, while continuing to learn and develop as a professional.

As a seasoned market development representative, I have consistently demonstrated my ability to drive customer satisfaction and revenue growth through effective sales strategies and collaboration with cross-functional teams. With a strong background in customer relationship management, I have successfully onboarded new customers and ensured successful product adoption. My expertise in Salesforce and CRM tools has enabled me to track data and analytics, upsell accounts, and improve customer experience.

In my previous roles, I have worked closely with sales, marketing, and technical teams to align strategies, improve qualification processes, and enhance customer relationships. My analytical skills have been instrumental in identifying areas for improvement and implementing solutions that positively impact customer interactions. I am a certified project portfolio management professional with a strong understanding of agile methodologies and a proven track record of delivering results in fast-paced environments.

I am a driven and results-oriented professional with a passion for continuous learning and improvement. I am excited to leverage my skills and experience to drive growth and success in a dynamic and growing organization.

Experience

Work history, roles, and key accomplishments

Current

Market Development Representative

Current

RedHatSdnBhd

Oct 2018 - Present (6 years 8 months)

As a Market Development Representative, I utilized CRM software to build and nurture customer relationships, ensuring successful onboarding and product adoption. Collaborated with sales and marketing teams to maintain client satisfaction and attract new business opportunities through effective feedback collection and issue resolution.

CRM Software Customer Relationship Management Sales Strategies Agile Methodologies Data Analysis Project Management User Acceptance Testing Process Mapping Lead Qualification

Quality Monitoring Reviewer

FidelityInternational

Mar 2016 - Jan 2018 (1 year 10 months)

Led the setup of the Initial Quality Control team, ensuring robust quality measures in Workplace Investing. Monitored and enhanced process quality, implementing improvements for optimal efficiency and effectiveness, while training teams on communication skills.

Quality Control Process Improvement Training Communication Skills Quality Assurance Data Analysis Stakeholder Engagement Project Management Reporting Customer Satisfaction

Social Media and Content Strategist

EvolveVapors

Oct 2015 - Jan 2016 (3 months)

Managed the company blog and social media presence, ensuring engaging content aligned with global marketing objectives. Developed marketing e-mailers and compelling content for online advertising to enhance customer engagement and satisfaction.

Content Management Social Media Strategy Email Marketing Copywriting Brand Identity Customer Engagement Marketing Campaigns Content Creation Digital Marketing Analytics

Manager Marketing Operations

CaraceIndia

Apr 2015 - Oct 2015 (6 months)

Spearheaded online marketing strategies and collaborated with major platforms to enhance brand visibility. Developed a strategic marketing calendar and managed social media channels, significantly improving sales performance and market presence.

Online Marketing Strategic Planning Social Media Management Content Creation Sales Performance Brand Marketing Marketing Campaign Development Project Management

Assistant Manager Marketing Operations

Clovia

Oct 2014 - Apr 2015 (6 months)

Led international marketing projects focusing on impactful product launches. Developed creative marketing campaigns and managed resource planning to ensure seamless project execution while collaborating with technical experts.