Dynamic and results-oriented professional with 4+ years of experience driving go-to-market operations, cross-functional collaboration, and process improvement. Expertise in leveraging data for strategic decision-making and delivering impactful outcomes. Proficient in project management, Salesforce, Tableau, and Excel, enabling effective execution of strategic initiatives. Certified in Lean Six Sigma, Enterprise Design Thinking, and Revenue Operations, bringing a strong foundation in process optimization and business transformation.
Maxwell Stephan-Queen
@maxwellstephanqueen
Strategy and Operations Consultant in Nashville, TN
Experience
Work history, roles, and key accomplishments
Senior Consultant
NTT DATA
Aug 2022 - Present (2 years 9 months)
•Successfully remediated a decade of data errors impacting nearly 40,000 client records and implemented strategic system and process modifications to prevent future issues
•Enhanced cross-functional team collaboration and streamlined operations for a Fortune 500 insurance provider by conducting the evaluation and selection of a new project-management solution
MBA Intern
T-Mobile
Jun 2021 - Nov 2021 (5 months)
• Collaborated with leadership in strategy sessions to assess scope and identify opportunities for growth for a new internal consulting team that empowers the sales organization with industry expertise
• Framed and defined KPIs for strategic pillars of industry segment advisors’ value, including lead generation, solution development, and accelerated time to close enterprise deals
Sales Operations Analyst
thinQ
Dec 2019 - Aug 2020 (8 months)
• Increased chatbot engagement 300% by developing targeted workflows in Drift leveraging data including specific page views, visit count, and time on page
• Spearheaded campaigns to enter new markets by generating targeted prospect lists after assessing trends in recent customer acquisitions from Salesforce
• Decreased new SDR onboarding time 50% by creating training content
Sales Development Representative
thinQ by Commio
Nov 2018 - Nov 2019 (1 year)
• Drove over $1M in potential revenue into account executives' pipelines and beat quota every month by utilizing a consultative sales process
• Developed a python script to automate cost-saving calculations for prospects, boosting engagement in early stages of sales cycles as evidenced by higher email open and response rates
Audio Visual Manager
Tennessee Administrative Office of the Courts
Mar 2017 - Aug 2018 (1 year 5 months)
• Conducted a needs assessment to identify pain points in the A/V deployment process and developed a data-driven plan to streamline the process, including developing standardized A/V setups and documentation
• Implemented a training program for presenters that incorporated best practices for audience engagement and resulted in a doubling of clicker response rates
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Maxwell hasn't added their education
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