Maxwell Stephan-Queen

•Successfully remediated a decade of data errors impacting nearly 40,000 client records and implemented strategic system and process modifications to prevent future issues
•Enhanced cross-functional team collaboration and streamlined operations for a Fortune 500 insurance provider by conducting the evaluation and selection of a new project-management solution

• Collaborated with leadership in strategy sessions to assess scope and identify opportunities for growth for a new internal consulting team that empowers the sales organization with industry expertise
• Framed and defined KPIs for strategic pillars of industry segment advisors’ value, including lead generation, solution development, and accelerated time to close enterprise deals

• Increased chatbot engagement 300% by developing targeted workflows in Drift leveraging data including specific page views, visit count, and time on page
• Spearheaded campaigns to enter new markets by generating targeted prospect lists after assessing trends in recent customer acquisitions from Salesforce
• Decreased new SDR onboarding time 50% by creating training content

• Drove over $1M in potential revenue into account executives' pipelines and beat quota every month by utilizing a consultative sales process
• Developed a python script to automate cost-saving calculations for prospects, boosting engagement in early stages of sales cycles as evidenced by higher email open and response rates

• Conducted a needs assessment to identify pain points in the A/V deployment process and developed a data-driven plan to streamline the process, including developing standardized A/V setups and documentation
• Implemented a training program for presenters that incorporated best practices for audience engagement and resulted in a doubling of clicker response rates