Kevin Stevens
@kevinstevens
Sales Operations Leader with expertise in SaaS efficiency and strategy.
What I'm looking for
I am a Sales Operations Leader with over 7 years of experience in driving efficiency and process improvement within high-growth SaaS environments. My proven track record includes supporting sales teams through strategic pricing, deal desk operations, and the rollout of scalable training and enablement initiatives. I excel in managing end-to-end quote-to-cash workflows and facilitating live onboarding, utilizing tools such as Salesforce CPQ, Asana, Monday.com, and Domo.
Throughout my career, I have built strong partnerships across Legal, Finance, Sales, and Product teams to accelerate outcomes and drive team success. My experience includes optimizing Salesforce CPQ and enhancing lead-to-cash systems like Zuora and Sage Intacct. I am known for my ability to lead cross-functional program initiatives and implement process enhancements that improve sales velocity and operational efficiency.
Experience
Work history, roles, and key accomplishments
Manager, Deal Desk Operations
Litmus
Nov 2024 - Apr 2025 (5 months)
Optimized Quote-to-Cash operations, leveraging Salesforce CPQ, Sage Intacct, and Zuora to enhance sales execution. Redesigned pricing models and streamlined contract workflows in collaboration with GTM and Product leadership. Led change management for new product rollouts, delivering cross-functional enablement and policy updates.
Sales Operations Manager
Upwork
Jun 2023 - Nov 2024 (1 year 5 months)
Spearheaded pricing strategy and process improvements within a dynamic SaaS environment, supporting global sales teams. Led deal desk initiatives, serving as the primary liaison across Sales, Legal, Finance, and Engineering. Enhanced Salesforce workflows, reducing approval delays by 30% and increasing sales representative efficiency.
Senior Sales Operations Analyst
Upwork
Feb 2022 - Jun 2023 (1 year 4 months)
Supported enterprise deals and sales policy execution, ensuring compliance with legal and revenue recognition standards. Drove automation efforts and improved CPQ accuracy, enhancing forecast reliability and margin control. Developed operational dashboards using Domo to track sales KPIs and identify process inefficiencies.
Sales Operations Analyst
Upwork
May 2020 - Feb 2022 (1 year 9 months)
Contributed to Salesforce CPQ workflow enhancements and supported onboarding for new product and pricing configurations. Collaborated with Sales leadership to assess and implement process improvements across the sales lifecycle.
Business Analyst
The Predictive Index
Jul 2017 - Apr 2020 (2 years 9 months)
Built dashboards in Domo to monitor client health and support proactive outreach. Automated goal-tracking for the Customer Success team, increasing transparency and alignment.
Comms Lead & Supply Chain Specialist
GDMS Inc. / GDIT
Nov 2015 - Jul 2017 (1 year 8 months)
Led the internal communication strategy for both Financial Services and Supply Chain divisions. This involved developing and disseminating key messages to ensure alignment and transparency across departments.
Education
Degrees, certifications, and relevant coursework
Coding Temple
Full-Stack Development Training, Full-Stack Development
Completed intensive training in full-stack web development, covering both front-end and back-end technologies. Acquired practical skills in coding, database management, and application deployment.
Bryant University
Bachelor of Arts in Communications, Communications
Grade: Cum Laude
Studied the principles of communication, media, and public relations, focusing on effective information dissemination and strategic messaging. Gained a comprehensive understanding of various communication theories and their practical applications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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