KS
Open to opportunities

Kevin Stevens

@kevinstevens

Sales Operations Leader with expertise in SaaS efficiency and strategy.

United States

What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities.

I am a Sales Operations Leader with over 7 years of experience in driving efficiency and process improvement within high-growth SaaS environments. My proven track record includes supporting sales teams through strategic pricing, deal desk operations, and the rollout of scalable training and enablement initiatives. I excel in managing end-to-end quote-to-cash workflows and facilitating live onboarding, utilizing tools such as Salesforce CPQ, Asana, Monday.com, and Domo.

Throughout my career, I have built strong partnerships across Legal, Finance, Sales, and Product teams to accelerate outcomes and drive team success. My experience includes optimizing Salesforce CPQ and enhancing lead-to-cash systems like Zuora and Sage Intacct. I am known for my ability to lead cross-functional program initiatives and implement process enhancements that improve sales velocity and operational efficiency.

Experience

Work history, roles, and key accomplishments

UP

Sales Operations Manager

Upwork

Jun 2023 - Nov 2024 (1 year 5 months)

Spearheaded pricing strategy and process improvements within a dynamic SaaS environment, supporting global sales teams. Led deal desk initiatives, serving as the primary liaison across Sales, Legal, Finance, and Engineering. Enhanced Salesforce workflows, reducing approval delays by 30% and increasing sales representative efficiency.

UP

Senior Sales Operations Analyst

Upwork

Feb 2022 - Jun 2023 (1 year 4 months)

Supported enterprise deals and sales policy execution, ensuring compliance with legal and revenue recognition standards. Drove automation efforts and improved CPQ accuracy, enhancing forecast reliability and margin control. Developed operational dashboards using Domo to track sales KPIs and identify process inefficiencies.

UP

Sales Operations Analyst

Upwork

May 2020 - Feb 2022 (1 year 9 months)

Contributed to Salesforce CPQ workflow enhancements and supported onboarding for new product and pricing configurations. Collaborated with Sales leadership to assess and implement process improvements across the sales lifecycle.

TI

Business Analyst

The Predictive Index

Jul 2017 - Apr 2020 (2 years 9 months)

Built dashboards in Domo to monitor client health and support proactive outreach. Automated goal-tracking for the Customer Success team, increasing transparency and alignment.

GG

Comms Lead & Supply Chain Specialist

GDMS Inc. / GDIT

Nov 2015 - Jul 2017 (1 year 8 months)

Led the internal communication strategy for both Financial Services and Supply Chain divisions. This involved developing and disseminating key messages to ensure alignment and transparency across departments.

Education

Degrees, certifications, and relevant coursework

CT

Coding Temple

Full-Stack Development Training, Full-Stack Development

Completed intensive training in full-stack web development, covering both front-end and back-end technologies. Acquired practical skills in coding, database management, and application deployment.

Bryant University logoBU

Bryant University

Bachelor of Arts in Communications, Communications

Grade: Cum Laude

Studied the principles of communication, media, and public relations, focusing on effective information dissemination and strategic messaging. Gained a comprehensive understanding of various communication theories and their practical applications.

Tech stack

Software and tools used professionally

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