Open to opportunities

hart diligence

@hartdiligence

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Customer Relationship Manager driving retention and exceptional client experiences.

Nigeria

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What I'm looking for

I seek a remote-friendly role where I can use CRM expertise to improve retention, collaborate cross-functionally, and grow into leadership while supporting international clients.

I am a dedicated Customer Relationship Manager with over 4 years of experience across banking, audit, retail, and service industries, focusing on customer retention, account management, and data-driven support strategies.

I have managed over 400 high-value customer accounts monthly, increased customer engagement by 25%, and boosted retention through resolving 95% of inquiries within 24 hours while collaborating with marketing to grow brand awareness by 20%.

I leverage CRM platforms (Zendesk, Salesforce), remote collaboration tools (Slack, Zoom, Trello), and strong communication skills in English, Igbo, and conversational Spanish to deliver tailored solutions and drive organizational growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Relationship Manager

Current

Optimus Bank

Jul 2023 - Present (2 years 3 months)

Managed 400+ customer accounts and drove a 25% increase in engagement while improving retention by resolving 95% of inquiries within 24 hours across phone, email, social media, and live chat.

Customer Relationship Management Zendesk Salesforce Customer Retention Multichannel Support Conflict Resolution Remote Collaboration

Client Support Officer

Deloitte

Dec 2021 - Oct 2022 (10 months)

Managed client relationships for audit engagements, reducing unresolved cases by 40% and achieving a 95% client satisfaction rate through proactive follow-ups and tailored financial recommendations.

Client Relationship Management Conflict Resolution Financial Analysis Stakeholder Management Case Management CRM Software Quality Assurance

Retail Sales Associate

Oxford Properties Group

Sep 2021 - Oct 2021 (1 month)

Promoted and cross-sold investment products remotely, leveraging social media to grow the customer base by 10% and providing personalized support via phone, chat, and email.

Sales Social Media Marketing Customer Support Market Research Lead Generation CRM

Customer Service Representative

Glory Ventures Ltd

Nov 2019 - Jul 2021 (1 year 8 months)

Served as primary contact for multi-channel customer inquiries, maintained detailed interaction records, and delivered personalized assistance to increase customer satisfaction.

Customer Support Record keeping Time Management Microsoft Office