MEMary Ezekiel
@maryezekiel
Customer support specialist delivering empathetic, compliant service in fast-paced environments.
NigeriaWhat I'm looking for
I am an adaptable, client-oriented Customer Support Specialist with experience supporting local and international customers across high-volume and regulated environments.
I have worked remotely and onsite in roles handling live chat, cold calling, email and phone support, and contact center operations for banking, fintech, and service firms, consistently prioritizing accuracy, confidentiality and compliance.
My technical toolkit includes CRM platforms (Microsoft Dynamics 365, Intercom), dialer systems (Convoso, Avaya), Microsoft Office, and remote collaboration tools; I combine these with strong communication, empathy and problem-solving skills to drive first-contact resolution and customer loyalty.
I hold a BSc in Biology Education and certifications in Customer Service Foundations and Virtual Assistance, and I seek roles where I can apply my customer-facing experience to improve service quality and operational efficiency.
Experience
Work history, roles, and key accomplishments
Chat Support Specialist
Monica Technologies
Sep 2025 - Present (4 months)
Provide real-time live chat support for crypto-to-naira exchanges, bill payments and funds transfers, resolving transaction issues and assisting with account setup and KYC to improve customer satisfaction.
Cold Caller
Call Experts
Jul 2025 - Oct 2025 (3 months)
Performed high-volume outbound calling (100+ calls/day) to generate leads and achieve live transfers to sales, maintaining accurate records and meeting daily conversion targets.
Customer Service Representative
Prime Hire
Sep 2024 - Apr 2025 (7 months)
Handled customer inquiries via email and phone, maintained detailed CRM records, and delivered confidential, compliant service to uphold operational excellence.
APContact Center Agent
Access Bank Plc
Nov 2022 - Sep 2024 (1 year 10 months)
Addressed customer inquiries on banking products and transactions, logged and escalated complex issues in line with banking protocols, and improved first-contact resolution and satisfaction.
Assistant Teacher
Catherine Anthony International School
Oct 2021 - Nov 2022 (1 year 1 month)
Supported classroom coordination, record keeping and lesson delivery, monitored attendance and liaised with administration to maintain smooth school operations.
Education
Degrees, certifications, and relevant coursework
Techbuddies Africa
Certificate, Virtual Assistance
2025 - 2025
Earned a Virtual Assistant certification in August 2025.
CustomerSuccessU.org
Certificate, Customer Service
2025 - 2025
Completed the Customer Service Foundations online course in February 2025.
UUUniversity of Uyo
Bachelor of Science, Biology Education
2016 - 2021
Completed a Bachelor of Science in Biology Education at the University of Uyo from October 2016 to April 2021.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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