Open to opportunities

Miebaka Bennett

@miebakabennett

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Customer support specialist delivering empathetic, efficient multi-channel service using leading CRMs.

Nigeria

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What I'm looking for

I seek remote roles where I can deliver empathetic, efficient multi-channel customer support, use CRMs to improve resolution rates, and grow into customer success or support leadership.

I am a customer support professional with experience handling inbound calls, live chat, and email support for global clients, consistently maintaining high customer satisfaction and service standards. I have managed 50–80+ daily interactions, resolved account and product issues, and documented cases using HubSpot, Salesforce, Freshdesk, and Intercom.

I bring strong cross-cultural communication, professionalism, and time-management skills, plus administrative experience supporting business owners with scheduling and Google Workspace. I am a fast learner who thrives working independently and remotely to improve client experiences and operational workflows.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Freelance / Upwork

Jan 2023 - Jan 2025 (2 years)

Handled 50–80+ daily live chat, email, and phone interactions for global clients, maintaining high customer satisfaction and resolving account, product, and technical inquiries promptly.

Customer Support Live Chat Email Support Phone Support HubSpot Salesforce Freshdesk Intercom Google Workspace

Call Center Representative

Multiple Short-Term Projects

Jan 2022 - Dec 2023 (1 year 11 months)

Responded to inbound calls, assessed customer needs, and delivered accurate solutions while meeting call quality standards and supporting onboarding and after-call documentation.

Inbound Calls Customer Onboarding Time Management

Administrative Assistant

Remote Administrative Support

Jan 2019 - Dec 2022 (3 years 11 months)

Supported business owners with scheduling, email management, and documentation, improving workflow efficiency through coordinated communication and Google Workspace administration.