Idara Effiong

I am a customer support specialist with a B.Sc. in Accounting and over three years of hands-on experience in client-facing and service roles across banking and publishing. I consistently deliver empathetic, timely, and effective solutions via live chat, email, phone, and in-person interactions while maintaining high satisfaction scores.

I am skilled in CRM platforms including Zendesk, HubSpot, Freshdesk, Intercom, Jira and Dynamics 365, and I use automation tools like Zapier and Airtable to streamline workflows. In prior roles I resolved 30+ inquiries daily, reduced complaint turnaround time by 20%, improved successful customer logins by 25%, and ensured 100% accuracy in subscription updates.

I work well in both on-site and remote environments, trained in cross-functional communication, and comfortable with scheduling tools, ticketing and escalation handling, and collaborative platforms such as Slack, Zoom, Trello, and Monday.com.