Noah Otakpo

I am a customer-focused support specialist with extensive experience in live chat, email, and multi-platform digital communication. I consistently maintain high satisfaction rates by resolving inquiries quickly and professionally.

My background includes coordinating administrative and customer-support operations for education and corporate settings, where I managed applicant and client records with complete accuracy and confidentiality. I improved onboarding processes and streamlined communication flows to boost team productivity.

I have driven measurable outcomes in sales and retention by clearly explaining complex products, supporting marketing initiatives, and maintaining organized CRM documentation. My work reduced communication errors and eliminated backlogs through careful data entry, scheduling, and process improvements.

I bring strong tool proficiency (HubSpot, Zendesk, Asana, Slack, Google Workspace, Microsoft Office) and a service-first ethos focused on building trust, improving client retention, and supporting organizational goals in remote and in-person environments.