Abosede Odugbesan
@abosedeodugbesan
Customer support agent with 8+ experience in delivering empathetic, efficient chat, email and phone service boost satisfaction and digital adoption.
NigeriaWhat I'm looking for
I am a motivated, customer focused support professional with strong written and verbal communication and a passion for helping customers.
I have frontline experience delivering chat, email and phone support across banking and fintech products, consistently achieving high satisfaction ratings and resolving most issues on first contact.
My strengths include basic technical troubleshooting, CRM/ticketing familiarity, upselling and cross selling support, and onboarding customers to digital platforms to drive adoption.
I seek an entry level remote role where I can contribute to customer satisfaction, support e-commerce or digital services teams, and continue to grow professionally.
Experience
Work history, roles, and key accomplishments
Customer Care Executive
Access Bank
Jan 2019 - Present (6 years 11 months)
Delivered frontline support across banking products and digital platforms, achieving a 90%+ customer satisfaction rating and driving increased digital adoption through user education.
Customer Support Representative
Diamond Bank
Sep 2016 - Dec 2018 (2 years 3 months)
Handled up to 100 daily customer interactions across chat and in-person channels, maintained a 95% satisfaction rate and resolved over 90% of complaints on first contact.
Customer Service Intern
Diamond Consult
Sep 2012 - Jun 2016 (3 years 9 months)
Assisted senior staff with customer inquiries across chat, email, and in-person channels and learned standard support workflows and tools during two internship periods.
Education
Degrees, certifications, and relevant coursework
Bestower International University
Bachelor of Science, Mass Communication
2021 - 2024
Completed a Bachelor of Science in Mass Communication with coursework in media, communications, and related practical skills.
LPLagos State Polytechnic
National Diploma, Mass Communication
2013 - 2015
Earned a National Diploma in Mass Communication focusing on foundational communication theory and practical media skills.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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