Endurance Odeke

I am a dedicated and empathetic Customer Support Specialist with over 3 years of experience in fast-paced, regulated environments. I deliver high-quality help desk, live chat, phone, and email support with a customer-first mindset.

I excel at problem solving, de-escalation, and building strong client relationships that drive repeat business and positive feedback. I routinely handle escalations with diplomacy and work cross-functionally with teams such as compliance, fraud, and lending.

My background includes managing high-volume inbound communications, processing sensitive account and enrollment requests with accuracy, and supporting international and multilingual stakeholders. I contribute to continuous improvement by identifying recurring issues and recommending process or system enhancements.

I prioritize professionalism, confidentiality, and adaptability, and I bring strong CRM, ticket management, and remote-support tool experience to roles focused on customer service excellence.