Open to opportunities

Mercy Eyuruntela

@mercyeyuruntela

Remote-ready customer support professional with 3+ years resolving technical and client issues across CRM-driven channels.

Nigeria

Message

What I'm looking for

I’m seeking a fully remote customer support or customer success role with an international, distributed team—where I can deliver async and real-time help, troubleshoot independently, and improve customer experience.

I’m a remote-ready customer support professional with 3+ years’ experience across contact centre, technical support, and client relations, including a current fully remote role serving international clients. I deliver responsive support through email, chat, and phone, troubleshooting account and product issues while keeping async documentation clear for distributed teams.

I build strong client relationships through proactive communication, follow-ups, and cross-functional collaboration to improve customer experience and streamline support processes. I’m comfortable working independently across time zones, maintaining high service standards, and meeting performance targets without in-person supervision.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Brightscope Technology Consulting

Apr 2026 - Present (3 months)

Provided fully remote customer support across email, chat, and phone for an international client base. Troubleshot account and product issues independently, escalated complex cases, and maintained clear async documentation for a distributed team.

Customer Support Email Support Chat Phone Support Troubleshooting Account Support Product Support Async Documentation Cross Functional Collaboration Customer Relationship Management Customer Experience Escalation Management

Contact Centre Agent

Access Bank

Sep 2025 - Apr 2026 (7 months)

Handled inbound calls, emails, and chats for account, card, ATM, and e-banking inquiries, providing first-contact resolution. Logged interactions in the contact centre/CRM system and escalated complex issues as needed while meeting performance targets.

Inbound Calls Email Support Chat Card Support First Contact Resolutions

Customer Care Representative

Afri Tropics Global

Nov 2024 - Jul 2025 (8 months)

Responded to customer inquiries via phone, email, and chat with prompt, professional support. Resolved complaints with empathy, maintained detailed interaction records, and supported account setup, troubleshooting, and billing inquiries with escalation and follow-up for complex cases.

Phone Support Email Support Chat Complaint Resolution Empathy Troubleshooting Billing Follow up Customer Interaction Logging Customer Service

Front Desk / Client Relations Officer

Adeviola High School

Dec 2023 - Nov 2024 (11 months)

Managed front-desk operations by welcoming clients and handling walk-in and call-in concerns. Scheduled appointments, maintained organized records, and supported marketing through follow-up calls and promotional communication.

Front Desk Operations Client Relations Appointment Scheduling Records Management Follow up Marketing Communications Marketing Support

Sales and Administrative Assistant

Evanita Ventures

Dec 2020 - Nov 2023 (2 years 11 months)

Assisted customers with product selection and upselling strategies. Managed product returns and exchanges, collected feedback, and supported relationship-building through personalized service.

Customer Support Product Selection Upselling Returns Processing Feedback Collection Relationship Building Personalized Services