Awoleye Yetunde qudrat

I am a detail-oriented, proactive Customer Service & Chat Support Specialist with over 4 years of hands-on experience supporting customers across live chat, email, phone, and social media. I prioritize quick, accurate responses and maintain professionalism in high-volume environments.

Throughout my career I have consistently achieved 90%+ customer satisfaction, reduced response times (average 2 minutes in my most recent role), and improved service quality through documented best practices and effective CRM use. I have experience with Zendesk, HubSpot, Salesforce, and Intercom.

I have a track record of improving first-contact resolution and streamlining feedback processes, and I have trained new hires on customer service policies and performance standards. My approach combines empathy, active listening, and problem-solving to retain customers and resolve complex issues.

I hold an HND in Microbiology and certifications in Customer Service Relationship Management and Certified Customer Service Professional, and I am eager to bring my communication skills and CRM expertise to a customer-focused team that values efficiency and excellent service.