Marvine Onyango
@marvineonyango
Client-focused virtual assistant and customer service professional driving operational excellence.
KenyaWhat I'm looking for
I am a client-focused professional with over four years' experience in customer service, operations support, and virtual assistance, delivering high-quality support in fast-paced remote and hybrid environments.
I have supported financial operations, managed client databases, reconciled accounts, and maintained compliance trackers while improving workflows and reporting using Excel and Google Sheets.
Skilled in CRM and project-management tools (HubSpot, Trello, Asana, Monday.com), remote collaboration platforms, and conflict resolution, I build trust, resolve issues proactively, and ensure smooth collaboration between clients and internal teams.
Experience
Work history, roles, and key accomplishments
REVirtual Assistant
Remotask.com
Apr 2024 - Sep 2025 (1 year 5 months)
Provided operations and compliance support by managing client databases, maintaining compliance trackers and reports, coordinating HR onboarding tasks, and improving administrative workflows.
Customer Service Representative
Cyton Investments
Sep 2022 - Mar 2024 (1 year 6 months)
Responded to customer inquiries across channels, resolved complaints to improve satisfaction, and maintained detailed CRM records while collaborating with cross-functional teams to streamline support.
Finance Assistant
Kagen Properties and Investments Ltd.
Jan 2021 - Aug 2022 (1 year 7 months)
Managed financial documentation, performed bank reconciliations and loan transactions, and supported budgeting and reporting to improve financial accuracy and client understanding of financing options.
Education
Degrees, certifications, and relevant coursework
SUStrathmore University
Certificate, Customer Service
2022 - 2022
Completed training in Fundamentals of Customer Service covering core customer service competencies.
Virtual Assistant Institute
Certificate, Virtual Assistance
2022 - 2022
Completed a Certified Virtual Assistant program covering virtual assistance skills and administrative support.
UOUniversity of Geneva (online)
Certificate, Investment Management
2021 - 2021
Completed a Certificate in Investment Management via an online course focused on investment strategies and portfolio management.
UEUniversity of Embu
Bachelor of Science, Finance
2017 - 2021
Completed a Bachelor of Science in Finance, focusing on financial principles, investment fundamentals, and financial reporting.
COCoursera (online)
Certificate, Customer Relationship Management
2020 - 2020
Completed a Certificate in Customer Relationship Management through an online Coursera course.
UOUniversity of Geneva (online)
Certificate, Financial Markets
2020 - 2020
Completed a Certificate in Financial Markets via an online course covering market structures and instruments.
JTJaramogi Oginga Odinga University of Agriculture and Technology
Certificate, Digital Skills
2017 - 2017
Completed Google digital skills training as part of a 5-course Google digital program.
Tom Mboya Labour College
Certificate, Digital Work Readiness
Completed the Ajira digital program focused on digital work readiness and online job skills.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Social media
Job categories
Skills
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