BKBeatrice Kimno
@beatricekimno
Results-driven Virtual Assistant with extensive customer service expertise.
KenyaWhat I'm looking for
I am a results-driven Virtual Assistant with over 2 years of remote administrative experience and more than 10 years in customer service and banking. My proven track record includes managing calendars, email correspondence, and CRM systems, achieving a remarkable 25% increase in efficiency while maintaining 99% accuracy in records management. I have consistently met sales targets and maintained high customer satisfaction rates, demonstrating my commitment to excellence.
In my recent role as a Virtual Assistant, I managed daily customer inquiries across various platforms, achieving a 95% customer satisfaction score. My ability to resolve product and pricing concerns contributed to a significant increase in customer retention. I pride myself on my problem-solving skills and my capacity to implement streamlined systems that support business growth. I am adept at using tools like Trello and Google Workspace to track project timelines and ensure on-time delivery.
Experience
Work history, roles, and key accomplishments
Virtual Assistant/Customer Service
Freelance
Mar 2023 - Present (2 years 4 months)
Managed daily customer inquiries across phone, email, and chat, maintaining a 95% customer satisfaction score. Responded to 80+ messages per day across platforms, reducing average response time by 35%.
Virtual Administrative Assistant
Remote
Nov 2022 - Feb 2023 (3 months)
Delivered end-to-end virtual support for clients, handling email correspondence, appointment scheduling, and administrative coordination. Maintained 99% accuracy in client records and reporting using Google Sheets and Excel.
Recoveries Officer
Bank of Africa, Kenya
May 2020 - Aug 2022 (2 years 3 months)
Managed a portfolio of non-performing accounts (NPA) and recovered 80% through strategic negotiation. Monitored arrears daily; contacted clients and implemented structured repayment plans.
Relationship Officer – Eldoret Branch
Bank of Africa, Kenya
Mar 2013 - Apr 2020 (7 years 1 month)
Managed high-value client portfolios, consistently exceeding sales targets by 100%. Conducted market research to identify business opportunities and expand client base.
Customer Service Officer
Bank of Africa
Jan 2010 - Dec 2013 (3 years 11 months)
Onboarded new clients and cross-sold financial services to expand customer base. Handled complex inquiries and resolved client issues efficiently.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Nairobi
Bachelor of Arts, Arts
Completed a Bachelor of Arts degree at the University of Nairobi. This program provided a foundational understanding in various academic disciplines.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Social media
Job categories
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