Beatrice KimnoBK
Open to opportunities

Beatrice Kimno

@beatricekimno

Results-driven Virtual Assistant with extensive customer service expertise.

Kenya
Message

What I'm looking for

I am seeking a role that values efficiency and supports professional growth in a dynamic environment.

I am a results-driven Virtual Assistant with over 2 years of remote administrative experience and more than 10 years in customer service and banking. My proven track record includes managing calendars, email correspondence, and CRM systems, achieving a remarkable 25% increase in efficiency while maintaining 99% accuracy in records management. I have consistently met sales targets and maintained high customer satisfaction rates, demonstrating my commitment to excellence.

In my recent role as a Virtual Assistant, I managed daily customer inquiries across various platforms, achieving a 95% customer satisfaction score. My ability to resolve product and pricing concerns contributed to a significant increase in customer retention. I pride myself on my problem-solving skills and my capacity to implement streamlined systems that support business growth. I am adept at using tools like Trello and Google Workspace to track project timelines and ensure on-time delivery.

Experience

Work history, roles, and key accomplishments

BA

Customer Service Officer

Bank of Africa

Jan 2010 - Dec 2013 (3 years 11 months)

Onboarded new clients and cross-sold financial services to expand customer base. Handled complex inquiries and resolved client issues efficiently.

Education

Degrees, certifications, and relevant coursework

University of Nairobi logoUN

University of Nairobi

Bachelor of Arts, Arts

Completed a Bachelor of Arts degree at the University of Nairobi. This program provided a foundational understanding in various academic disciplines.

Tech stack

Software and tools used professionally

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Beatrice Kimno - Virtual Assistant/Customer Service - Freelance | Himalayas