Open to opportunities

Hope mulwa User

@hopemulwauser

Message

Proactive virtual assistant and customer support specialist focused on remote operations.

Kenya

Message

What I'm looking for

I seek full-time remote roles where I can streamline operations, manage customer relationships, create content, and support distributed teams while growing my skills.

I am a proactive, detail-oriented Virtual Assistant and Customer Support Specialist with experience supporting small businesses and content creators remotely.

I manage administrative workflows, scheduling, email inboxes, and cross-time-zone communication while maintaining professionalism and empathy in customer-facing interactions.

I create and schedule engaging social media and blog content, proofread copy, and use tools like Google Workspace, Trello, Notion, Slack, Canva, and CRM platforms to streamline operations.

I am reliable, adaptable, a fast learner, fluent in English and Swahili, and passionate about helping businesses improve efficiency and deliver excellent customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Freelance

Jan 2022 - Present (3 years 10 months)

Provide remote administrative, scheduling, and customer support for small businesses and content creators, improving response times and streamlining workflows through organized inbox management and project tracking.

Inbox Management Customer Support Scheduling Content Creation Google Workspace Microsoft Office Trello

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Diploma in Business Administration, Business Administration

Completed a Diploma in Business Administration at the University of Nairobi, focusing on administrative and business fundamentals relevant to office and customer support roles.