AJAnne Jerotich
@annejerotich
Detail-oriented professional with expertise in financial management and customer service.
KenyaWhat I'm looking for
I am a highly reliable and result-oriented professional with a diverse background in customer service delivery and financial management. My academic journey culminated in a Bachelor of Arts in Economics and Sociology from Chuka University, where I graduated with Second Class Honors. I have honed my analytical and strategic thinking skills through various roles, including as a Credit Operations Officer at ABSA Bank Kenya, where I ensured the timely appraisal of loan applications and maintained compliance with credit policies.
In my most recent role as a Freelance Virtual Assistant, I provided remote administrative support, managing calendars, scheduling appointments, and conducting research. My experience has equipped me with strong organizational skills and the ability to handle sensitive information with discretion. I am passionate about leveraging my skills to contribute to an institution's profitability and growth while continuously seeking opportunities for personal and professional development.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Freelance
Jan 2024 - Present (1 year 5 months)
Provided remote administrative support, managing calendars, scheduling appointments, and coordinating travel arrangements. Responded to emails and calls on clients’ behalf, addressing inquiries promptly and relaying important messages. Conducted research on varied topics, compiling and presenting information in an organized format.
Credit Operations Officer
ABSA Bank Kenya PLC
Nov 2019 - Present (5 years 7 months)
Ensured timely appraisal of all loan applications by confirming accuracy of required documents and guarantor information. Conducted data entry of files into the system, raised deviations, and allocated files for further processing. Monitored compliance with credit approval conditions by lead generators and ensured proper capture of loans in the system.
Operations Officer (Account Services)
ABSA Bank Kenya PLC
Feb 2019 - Present (6 years 4 months)
Ensured the accuracy of data captured by branch makers and managed record management and filing. Responded to customer inquiries promptly and professionally, handling phone calls and directing them to appropriate individuals. Coordinated retrieval of debit and credit cards for customer collection and managed queues for debit card collection.
Accounts Assistant
Kormut Farmers Co-Operative Society
Jun 2017 - Present (8 years)
Prepared account balances and assisted in filing financial documents. Prepared trial balances and financial documents for audit purposes. Updated members' statements using fine extreme software.
Education
Degrees, certifications, and relevant coursework
CUChuka University
Bachelor of Arts, Economics and Sociology
Grade: Second Class Honors
Completed a Bachelor of Arts with a focus on Economics and Sociology, achieving Second Class Honors. Gained a comprehensive understanding of economic principles and sociological theories.
Sing’ore girls Secondary School
Kenya Certificate of Secondary Education, General Studies
Grade: B
Achieved a mean grade of B in the Kenya Certificate of Secondary Education. Developed a strong foundation in various subjects during secondary education.
Availability
Location
KenyaAuthorized to work in
Job categories
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