Open to opportunities

Faith Kioko

@faithkioko1

Virtual Assistant and customer support specialist streamlining schedules, communication, and data in remote environments.

Kenya

Message

What I'm looking for

I’m looking for a remote role where I can support executives and customers end-to-end—handling chat/email, scheduling, and accurate data management—within a fast-paced, collaborative team with clear goals and growth.

I’m a detail-oriented Virtual Assistant and Customer Support Specialist with over 5 years of experience delivering administrative efficiency, exceptional client communication, and data management in fast-paced remote environments. I manage executive schedules, handle high-volume chat and email correspondence, and maintain precise digital documentation to keep operations running smoothly.

In my recent roles, I’ve resolved customer inquiries across live chat, email, and social media, while also supporting online tutoring workflows through organized conversational practice schedules. Previously, as a Credit Control Officer and Office Administrator, I handled large volumes of records, ensured confidentiality and regulatory compliance, and coordinated daily office operations—always with a strong work ethic and high attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant & CS

Current

Freelance

Jan 2025 - Present (1 year 4 months)

Provided virtual assistant and customer service support, managing calendars and schedules and resolving high-volume inquiries via chat and email while maintaining accurate, confidential documentation. Supported online English tutoring workflows by scheduling conversational practice and maintaining organized digital learning environments.