Open to opportunities

Milicent Were

@milicentwere

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Experienced virtual assistant and customer success specialist delivering organized, tech‑savvy support.

Kenya

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What I'm looking for

I seek a role where I can provide organized, tech‑driven administrative and customer success support, mentor teammates, and improve operational efficiency.

I am a skilled virtual assistant and customer success specialist with 4+ years of hands‑on experience in customer service, administrative support, and online tutoring. I excel at inbox and calendar management, using tools like Microsoft Office, Google Workspace and Trello to streamline workflows and improve efficiency.

As a former customer service team lead, I successfully managed daily operations, trained and mentored staff, and tracked performance to boost satisfaction. I have coordinated international shipments, implemented digital filing systems, and consistently improved document turnaround times and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Vinmu Limited

Dec 2024 - Present (11 months)

Provided administrative and virtual assistant support using Microsoft Office, Google Workspace and Trello, streamlining communication and improving document turnaround time by 50% while coordinating over 100 international shipments.

Microsoft Office Google Workspace Trello Data Entry Calendar Management Document Management Customer Support

Customer Service Team Lead

Miniso Lifestyle Kenya Limited

Nov 2020 - Nov 2024 (4 years)

Led a customer service team for four years, improving response times and customer satisfaction through training, performance tracking and operational issue resolution.

Customer Service Team Leadership Training Performance Tracking Reporting Customer Relations

Education

Degrees, certifications, and relevant coursework

ALX Africa

Certificate, Virtual Assistance

2025 - 2025

Activities and societies: Training in Microsoft Office, Google Workspace, Trello, CRM tools, and virtual assistant workflows.

Completed the ALX Virtual Assistant Certificate program focused on virtual assistance tools and best practices.

Maseno University

Bachelor of Arts, History and International Relations

2013 - 2017

Grade: Second Class Upper

Activities and societies: Developed research and organizational skills; coursework relevant to customer support and administrative roles.

Completed undergraduate studies in History and International Relations, graduating with Second Class Upper honors and developing skills in research, organization, and administrative support.