Milicent Were
@milicentwere
Experienced virtual assistant and customer success specialist delivering organized, tech‑savvy support.
What I'm looking for
I am a skilled virtual assistant and customer success specialist with 4+ years of hands‑on experience in customer service, administrative support, and online tutoring. I excel at inbox and calendar management, using tools like Microsoft Office, Google Workspace and Trello to streamline workflows and improve efficiency.
As a former customer service team lead, I successfully managed daily operations, trained and mentored staff, and tracked performance to boost satisfaction. I have coordinated international shipments, implemented digital filing systems, and consistently improved document turnaround times and operational efficiency.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Vinmu Limited
Dec 2024 - Present (11 months)
Provided administrative and virtual assistant support using Microsoft Office, Google Workspace and Trello, streamlining communication and improving document turnaround time by 50% while coordinating over 100 international shipments.
Customer Service Team Lead
Miniso Lifestyle Kenya Limited
Nov 2020 - Nov 2024 (4 years)
Led a customer service team for four years, improving response times and customer satisfaction through training, performance tracking and operational issue resolution.
Education
Degrees, certifications, and relevant coursework
ALX Africa
Certificate, Virtual Assistance
2025 - 2025
Activities and societies: Training in Microsoft Office, Google Workspace, Trello, CRM tools, and virtual assistant workflows.
Completed the ALX Virtual Assistant Certificate program focused on virtual assistance tools and best practices.
Maseno University
Bachelor of Arts, History and International Relations
2013 - 2017
Grade: Second Class Upper
Activities and societies: Developed research and organizational skills; coursework relevant to customer support and administrative roles.
Completed undergraduate studies in History and International Relations, graduating with Second Class Upper honors and developing skills in research, organization, and administrative support.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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