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MK@macykabuiya
Detail-oriented virtual assistant with a passion for customer service.
KenyaI am a highly talented and detail-oriented virtual assistant with a strong commitment to providing exceptional support. My experience spans various roles where I have consistently ensured that projects are completed on time and with the utmost confidentiality. I thrive in fast-paced virtual environments, following established procedures to exceed customer expectations.
In my recent role at Britam, I delivered quality customer service through email support, which contributed to corporate growth. I utilized my problem-solving skills to resolve customer issues and enhance service levels, all while maintaining a detailed delivery calendar to coordinate schedules. At CIC Group, I continued to excel by providing outstanding customer service and managing data entry for multiple clients, ensuring that all discrepancies were resolved quickly and efficiently.
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Work history, roles, and key accomplishments
CIC Group Kenya
Jan 2023 - Present (2 years 10 months)
Provided outstanding customer services, data entry, and processed orders for multiple clients, exceeding all customer service expectations. Maintained detailed records of billing through the reconciliation process.
Britam
Jan 2022 - Dec 2023 (1 year 11 months)
Delivered quality customer services via email support platform, ensuring top-level services to continue corporate growth. Updated the company's database with new customer information and managed data retrieval of current customers accurately and in a timely fashion.
Degrees, certifications, and relevant coursework
Virtual Assistant, Virtual Assistance
2022 - 2024
Activities and societies: Customer services, Multiple project management, Office management, Relationship building, Document preparation, Email management, Calendar management, Data entry
A highly talented, detail-oriented virtual assistant and customer service advocate with experience in providing exceptional support. Ensured projects were completed on time and with extreme confidentiality. Strived in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations.
Software and tools used professionally
KenyaYou can contact macy and 90k+ other talented remote workers on Himalayas.
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