Open to opportunities

macy kabuiya

@macykabuiya

Message

Detail-oriented virtual assistant with a passion for customer service.

Kenya

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a supportive and collaborative environment, with opportunities for growth and development.

I am a highly talented and detail-oriented virtual assistant with a strong commitment to providing exceptional support. My experience spans various roles where I have consistently ensured that projects are completed on time and with the utmost confidentiality. I thrive in fast-paced virtual environments, following established procedures to exceed customer expectations.

In my recent role at Britam, I delivered quality customer service through email support, which contributed to corporate growth. I utilized my problem-solving skills to resolve customer issues and enhance service levels, all while maintaining a detailed delivery calendar to coordinate schedules. At CIC Group, I continued to excel by providing outstanding customer service and managing data entry for multiple clients, ensuring that all discrepancies were resolved quickly and efficiently.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

CIC Group Kenya

Jan 2023 - Present (2 years 6 months)

Provided outstanding customer services, data entry, and processed orders for multiple clients, exceeding all customer service expectations. Maintained detailed records of billing through the reconciliation process.

Customer Service Data Entry Order Processing

Virtual Assistant

Britam

Jan 2022 - Dec 2023 (1 year 11 months)

Delivered quality customer services via email support platform, ensuring top-level services to continue corporate growth. Updated the company's database with new customer information and managed data retrieval of current customers accurately and in a timely fashion.

Customer Service Data Entry Problem Solving Calendar Management

Education

Degrees, certifications, and relevant coursework

Unknown

Virtual Assistant, Virtual Assistance

2022 - 2024

Activities and societies: Customer services, Multiple project management, Office management, Relationship building, Document preparation, Email management, Calendar management, Data entry

A highly talented, detail-oriented virtual assistant and customer service advocate with experience in providing exceptional support. Ensured projects were completed on time and with extreme confidentiality. Strived in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations.