Open to opportunities

Marouane Bicher

@marouanebicher

Message

I drive SaaS growth and digital transformation through CRM, ERP, and operations.

Morocco

Message

What I'm looking for

I'm looking to lead business growth and digital transformation initiatives where I can combine SaaS sales, CRM/ERP deployment, product delivery, and large-scale operations management.

I've led B2B SaaS sales and custom digital projects at Wobz Technologies, running the full sales cycle and generating 40% more qualified leads through webinars, outbound campaigns, and industry events.

Across Huvio Shop, Digitech Solutions, Maroc Telecom, and Al Barid Bank, I've delivered SaaS product, ERP, CRM, cloud, and digitalization initiatives. My work has increased client revenue by 25%, operational efficiency by 30%, customer satisfaction by 25%, and reduced processing time by 40%.

I've also managed large-scale operations for Concentrix and OceanCall Group, leading teams of up to 300 people while improving NPS, productivity, quality processes, and customer relations. I'm PMP certified, a Lean Six Sigma Black Belt, and work fluently across Arabic, French, and English.

Experience

Work history, roles, and key accomplishments

Current

Sales Director & Account Executive

Current

Wobz Technologies

Jan 2026 - Present (8 months)

Led the full B2B sales cycle for SaaS offerings and custom digital projects. Launched webinars, outbound campaigns, and industry events, generating +40% qualified leads.

B2B Sales SaaS Prospecting Lead Generation Pre Sales Scoping Quoting QA Delivery

Product Project Manager

Huvio Shop

Feb 2025 - Dec 2025 (10 months)

Owned the product roadmap for a SaaS solution optimizing average cart value for e-commerce merchants. Deployed cart-recovery flows, contextual upsells, and A/B testing, generating +25% average revenue per client.

Product Management SaaS Roadmapping A B Testing Cart Recovery Upselling Cross functional Coordination

Head of Client Acquisition

Punch by Badr Hari

Oct 2024 - Jan 2025 (3 months)

Built the B2C/B2B acquisition strategy from scratch, including events, social media, and CRM. Generated +60% qualified leads in 3 months through a structured multi-channel approach.

Client Acquisition B2C B2B Lead Generation CRM Social Media Event Marketing Performance Dashboards Reporting

Digital Transformation Project Manager

Digitech Solutions

Jan 2024 - Sep 2024 (8 months)

Deployed ERP (Odoo), CRM (HubSpot), and a collaborative suite (Slack, Trello, Jira) across 3 entities simultaneously. Achieved +30% operational efficiency and +25% customer satisfaction post-deployment.

Digital Transformation ERP Odoo CRM HubSpot Slack Trello Jira Change Management Training Process Optimization

Operations Project Manager

Concentrix

Jan 2023 - Dec 2023 (11 months)

Managed 210 employees in a high-standard, hybrid French-American environment. Automated CRM workflows and quality processes, raising NPS by +78 points.

Operations Management Team Management CRM Workflow Automation Quality Assurance NPS SLA CSAT FCR Continuous Improvement

Site Manager - Key Accounts

OceanCall Group

Jan 2022 - Dec 2022 (11 months)

Digitalized customer relations for key retail and logistics accounts. Developed a proprietary real-time reporting tool, achieving +20% team productivity.

Key Account Management Digitalization Reporting Tools Team Management Productivity Improvement