Open to opportunities

Mustapha Wakrim

@mustaphawakrim

Message

Sales Development Representative driving B2B outbound prospecting and full-cycle revenue growth.

Morocco

Message

What I'm looking for

I’m looking for a remote-first B2B sales role where I can own outbound prospecting to close, handle objections, and drive renewals and upsells—consistently exceeding targets with strong communication across English, French, and Arabic.

I’m a results-driven B2B sales professional built for outbound growth and full-cycle deal closing. I conduct 70–100 outbound cold calls daily, close ~10 deals per week, and generate $5,000+ in monthly revenue through renewals, upgrades, and multi-line expansions—while consistently exceeding targets by 25%+.

I combine structured follow-up, confident objection handling, and tailored client conversations to maximize retention and upsell opportunities. I also bring leadership from managing a frontline customer service team (KPI tracking, escalations, process improvements, and training), plus prior media account consulting and content moderation experience across B2B environments.

Experience

Work history, roles, and key accomplishments

Current

Sales Representative

Current

TELUS Digital

May 2025 - Present (1 year 2 months)

Conduct outbound cold calls for an SMB B2B program on behalf of a Canadian telecom client, managing structured follow-up to close deals. Exceed targets by 25%+ and generate $5,000+ monthly revenue through renewals, upgrades, and multi-line expansions.

Outbound Prospecting Cold Calling B2B Sales Full cycle Sales Deal Closing Renewals Upgrades Cross Selling Upselling Objection Handling Pipeline Management Revenue Generation Salesforce Microsoft Office Google Workspace

Customer Service Manager

Xceed

Sep 2023 - May 2025 (1 year 8 months)

Coached and led a frontline team to consistently hit KPI and performance targets, tracking key metrics and driving process improvements. Managed escalations to maintain customer satisfaction and delivered training programs to improve productivity and service quality.

Team Coaching KPI Management Performance Management Track Key Metrics Process Improvement Escalation Management Training And Enablement Customer Satisfaction

Media Account Consultant

IOS Solutions

Jul 2019 - Sep 2023 (4 years 2 months)

Prospected and acquired B2B clients through targeted outbound outreach and owned the full sales cycle from lead generation to closing. Negotiated pricing and contract terms and developed customized digital media strategies aligned to client objectives.

B2B Lead Generation Outbound Outreach Lead Generation Negotiation Contract Negotiation Digital Media Strategy Pipeline Development